Virtual Customer Service RepresentativeIronside Restoration • Anaheim, California, USA
Virtual Customer Service Representative
Ironside Restoration • Anaheim, California, USA
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Excellent communication skills both verbal and written Strong problem-solving abilities Ability to multitask and prioritize in a fast-paced environment Customer-oriented mindset Proficiency in using customer service software and databases High school diploma or equivalent
Job Description
Ironside Restoration is seeking a Virtual Customer Service Representative to join our this role you will be responsible for providing excellent customer service to our clients in a remote work environment.
Job Responsibilities :
- Answering incoming customer inquiries via phone email or chat
- Assisting customers with product or service related questions and concerns
- Resolving customer complaints in a professional manner
- Providing information about products and services
- Processing orders refunds and exchanges
- Escalating complex issues to the appropriate department
- Maintaining a high level of customer satisfaction
Essential Qualifications :
Desired Experience :
The ideal candidate will have at least 2 years of experience in customer service or a related field.
Salary & Benefits :
The salary for this position will be based on experience and qualifications. We offer competitive pay and benefits package including health insurance paid time off and opportunities for career growth.
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full Time
Experience : years
Vacancy : 1
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