The Service Manager provides key support to both the operations team and hourly staff. This role ensures smooth daily operations, handling everything from guest inquiries and vendor coordination to effective floor management and delivering outstanding experiences for both guests and employees.
This manager should be able to inspire and guide others towards achieving goals. They are entrusted with making confident day-to-day decisions when engaging with guests, service teams, or other departments.
Reports To: CEO / Managing Partner
Job Class: Exempt
Minimum Qualifications
Overview of Responsibilities
Service Manager • Boston - Roxbury
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