The Director of Retail Operations Support provides strategic leadership and operational oversight for the Retail Division’s centralized support functions. This role is responsible for ensuring consistent, high-quality operational support across all retail locations and for empowering retail teams with the tools, systems, and processes needed to serve customers effectively and compliantly. This leader oversees the Retail Operations Support Team. Each direct report supports 12+ retail locations, ensuring inquiries related to retail operations are answered promptly, correctly, and consistently. Responsibilities include governance of administrative processes, routing issues to appropriate functional areas (Accounting, HR, Marketing, IT, etc.), and enhancing operational efficiency and compliance across the division.
Essential Duties & Responsibilities:
Qualifications:
Required:
Preferred:
Key Competencies:
Director of Retail Operations Support • Flowood, MS, US
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