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Office Specialist - Montgomery
Office Specialist - MontgomeryCooks Pest Control • Montgomery, AL, US
Office Specialist - Montgomery

Office Specialist - Montgomery

Cooks Pest Control • Montgomery, AL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

The Office Specialist is skilled in the day-to-day functions of the office and will perform a variety of office / clerical duties while providing excellent customer service. Responsibilities may range from general receptionist duties to some HR and Accounting functions.

Customer Service

  • Answer incoming customer calls and route calls to the appropriate department.
  • Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member.
  • Respond to customer account and billing questions or concerns.
  • Contact customers regarding invalid payments and funding sources.

Accounting

  • Process customer payments received and complete daily bank deposits.
  • Process vendor invoices, submit payment via credit card or submit payment request to Corporate Office as appropriate.
  • Monitor past due accounts and contact customers for collections. Forward accounts to collections agency as needed.
  • Process account write offs and termination of customer accounts as needed.
  • Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist.
  • Review payroll and make adjustments as needed.
  • Maintain petty cash.

    • Human Resources

  • Complete full hiring and onboarding process for new employees, including processing background checks, scheduling physical & drug screens, entering employee info into HRIS, and completing new hire paperwork.
  • Assist new and current employees with general HR / Benefits questions.
  • Process monthly employee changes including but not limited to pay rate and status changes.
  • Complete termination process for exiting employees.
  • Manage Workers’ Compensation and Auto Insurance claims.

    • Qualifications

  • High School Diploma or equivalent
  • Must have excellent customer service skills.
  • Must have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook).
  • Must have excellent organizational skills, be able to multitask and determine priorities.
  • Must have excellent attention to detail; accuracy of work is highly important.
  • Must have excellent communication skills, both oral and written.
  • Must be able to work well both independently and as part of a team.
  • Ability to adhere to Cook’s Grooming policy

    • This position works in an office setting and may be in direct contact with customers. This position requires the employee to sit at a computer for up to 8 hours per day. This position may require light lifting and filing. Saturdays and evening work may be required at times.

    Additional Information

    Along with a great place to work, Cook’s employees enjoy :

  • Competitive Pay!
  • Health, Dental, Vision, Life, Disability!
  • 401(k) Retirement Plan with Company Match!
  • Paid Time Off – Vacation / Sick Time + Holidays!
  • Mentorship & Advancement opportunities!
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    Office Specialist • Montgomery, AL, US

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