Program Coordinator

Job Description

Job Description

Salary : $21.63 - $24.04

Make a difference in the lives of New York City's residents and communities. For over 60 years PSS has performed vital and important work through its ten centers and affiliated programs. The agency touches the lives of over 2,000 people each day. As the Community Social Worker, you will be responsible for coordinating supportive services for older adults in one of the many communities that PSS serves. The Social Workers role is vital in ensuring effective supportive services are put in place that allows the residents to remain independent, active and to thrive in their home and community.

PROGRAM SUMMARY :

NY Connects Brooklyn operates as part of New York StatesNo Wrong Door (NWD)system, designed to ensure that older adults, people with disabilities, caregivers, and families can access long-term services and supports regardless of where they enter the system. NY Connects providesfree, confidential, person-centered information and assistance, helping individuals navigate complex service systems related to aging, disability, behavioral health, housing, benefits, and community-based supports.

NY Connects Brooklyn serves as acentral access point, coordinating information, referrals, and warm handoffs while prioritizing equity, accessibility, and timely response. The Program Administrative Coordinator plays a foundational role in making this system function effectively on a day-to-day basis.

POSITION OVERVIEW :

TheProgram Coordinatoris a frontline administrative and operations role that ensuresconsistent, reliable accessto NY Connects Brooklyn services. This position serves as thefirst point of contactfor community members seeking assistance and supports the social work and outreach team by maintaining organized workflows, accurate data entry, and seamless communication.

This role is essential to NY Connects ability to meetaccess, responsiveness, and documentation standardsoutlined in NYC Aging and New York State Office for the Aging guidance, particularly as the program expands in-person services through a Brooklyn-based office and borough-wide satellite locations.

This is a full-time, on-site, non-exempt position reporting to the ProgramDirector of NY Connects Brooklyn.

RESPONSIBILITIES :

Access, Intake Support & No Wrong Door Operations

• Serve as theprimary point of entryfor NY Connects Brooklyn via phone and in-person walk-ins
• Answer, screen, and triage calls ensuring callers are not turned away or misdirected
• Provide clear, accurate information about NY Connects services, eligibility pathways, and next steps
• Identify when calls or walk-ins require escalation to a social worker for formal Information & Assistance (I&A), follow-ups, or complex needs
• Manage voicemail queues and ensure timely call-backs consistent with NY Connects access standards

Daily Coverage, Scheduling & Service Coordination

Data Entry, Tracking & Documentation Compliance

Outreach, Public Education & Satellite Office Support

Communication, Team Support & Office Operations

QUALIFICATIONS AND EXPERIENCE :

EEOC and DEI Statement :

At PSS we are committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We value diversity and strive to create an inclusive and respectful workplace where all individuals are welcomed, supported, and given the opportunity to thrive.

EOE M / F / D / V