IT Support Specialist – Part-Time (Temporary with Potential for Extension or Permanent Placement)

Employment Opportunity — IT Support Specialist – Part-Time (Temporary with Potential for Extension or Permanent Placement)

Location: ITASCA, Minneapolis, Minnesota, USA

Join the Cutting-Edge Team at ITASCA Minneapolis!

ITASCA, a renowned international engineering company, is seeking a Part-Time IT Support Specialist to join our team in Minneapolis, MN.

In this role, you will provide hands-on end user support, assist with onboarding and offboarding, maintain workstations and systems, and help ensure our technology environment runs smoothly and securely. We are looking for a proactive, service-oriented IT professional with strong desktop support experience and a collaborative mindset.

Why Choose ITASCA Consulting Group?

1. Influence & Growth: Make meaningful contributions in a nimble, technically respected firm where your ideas drive improvement.
2. Inclusive, Collaborative Culture: We value diverse perspectives and foster mutual respect, shared learning, and a strong sense of ownership within a casual work environment that supports work-life balance.
3. Modern Flexibility: Onsite or hybrid work options with flexible start and end times.

Primary position responsibilities include:

• Serve as the first point of contact for calls, walk‑up incidents, and service requests.
• Provide technical support to end users via phone, Microsoft Teams, and email.
• Facilitate smooth onboarding and offboarding processes for employees.
• Set up workstations, laptops, and other IT equipment.
• Manage user accounts, permissions, and access controls across various systems and platforms.
• Install, update, and maintain software applications and operating systems.
• Provide support for Microsoft 365 applications and services, including SharePoint.
• Perform routine maintenance on hardware, including updates and patches.
• Collaborate with other IT team members to address infrastructure and operational needs.
• Manage the inventory of IT assets.
• Assist with HPC system builds, deployment, and support.
• Provide server system support for both Windows and Linux environments.
• Assist with network hardware installations, upgrades, and configuration tasks.

Position Requirements:

Minimum of 3 years of IT-related experience, specifically in desktop or end‑user support roles.

Experience must include:

• Personal computer workstation support, specifically Windows environments
• Active Directory and/or Azure user administration
• Basic understanding of TCP/IP networking
• Demonstrated ability to communicate clearly and effectively

Required Qualifications

• Minimum of an associate's degree in computer science, Networking, Cloud Technologies, or a related field
• Advanced knowledge of Windows operating systems, including familiarity with PowerShell.
• Proficiency in computer management, troubleshooting, and desktop support
• Knowledge of Microsoft 365 and SharePoint
• Strong problem‑solving abilities and the capacity to work independently.
• Excellent communication and interpersonal skills
• Strong customer service mindset and professionalism
• · Ability to safely use hand tools, both manual and powered
• · Ability to lift up to 50 lbs., as needed

Position Details & Benefits:

• Part-time, temporary position up to 19 hours per week, with the potential for extension or permanent placement
• Based in our Minneapolis, MN office
• Scheduled during standard business hours, Monday through Friday,
• Availability required between 8:00 AM and 7:00 PM; specific schedule to be determined within these hours
• 100% employer-paid parking or bus pass
• Accrual of Earned Sick and Safe Time (ESST) of one hour for every 30 hours worked, in accordance with the City of Minneapolis Sick and Safe Time Ordinance.

Additional Requirements

Successful completion of:

• Criminal background check
• Verification of employment history, education, and licenses
• Talent and skills assessment
• Must be legally authorized to work in the U.S. without present or future sponsorship (e.g., H-1B, L-1, TN). Candidates on or for CPT/OPT are ineligible.

Salary: $24-$26/hour

Take the next step in your career and become a valued member of our employee-owned company. Join us at ITASCA, where innovation meets excellence!

ITASCA is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable.