Sr. ServiceNow Application Engineer

About the Role

We are seeking a Senior ServiceNow Developer with 8+ years of experience in Information technology. That includes 6+ years of experience as a ServiceNow Developer, with deep knowledge of ServiceNow platform architecture, design, and development. This role will play a key part in designing and implementing scalable, secure, and high-performing solutions across ITSM based on business needs. The ideal candidate combines deep technical expertise with platform governance awareness, strong problem-solving skills, and a passion for driving platform maturity and automation.

About You

Responsibilities :

Design and Develop :  Build and configure solutions using ServiceNow best practices across ITSM, CMDB, Service Catalog, Workflows, Flow Designer, IntegrationHub, and custom applications.

Platform Enhancements :  Drive enhancements and improvements to the ServiceNow platform aligned with business goals and IT strategy.

Integration :  Develop and support integrations with third-party systems using APIs, IntegrationHub, MID Servers, and other technologies.

Governance & Standards :  Ensure solutions are compliant with platform governance, maintain security and performance standards, and follow version control and release management protocols.

Incident & Change Management :  Troubleshoot and resolve complex incidents and support change management through the SDLC process.

Exposure to AI : Demonstrable expertise in ServiceNow's AI capabilities, specifically Now Assist, AI Agents, and Virtual Agent / NLU. Also to keep up with new ServiceNow releases and features.

Mentoring & Collaboration :  Provide guidance to junior developers and collaborate closely with BAs, architects, and stakeholders to translate business requirements into technical deliverables.

Documentation :  Maintain technical documentation including design specifications, architecture diagrams, and support artifacts.

Platform Upgrades :  Support and lead platform upgrades, patches, and health checks to ensure long-term system stability and supportability.

Communication and stakeholder Management : Confident in leading demos, workshops, and requirement walkthroughs.

Problem-Solving & Critical Thinking : Approach challenges holistically — not just “how to code it” but “is this the right process to automate?” Apply structured troubleshooting during high-pressure incidents.

Time and Priority Management : Ability to stay organized in fast-paced, global environment and manage multiple projects and deliverables in parallel.

About You :

Required Qualifications :

8+ years of experience in Information Technology, ideally within a large technology company.

6+ years of deep experience as a ServiceNow developer with exposure to various modules(ITSM, ITOM, ITAM), integrations, scripting and configuration management.

Bachelor's degree in a computer related field or equivalent work experience.

Strong technical expertise in core platform and advanced development, integrations, data & CMDB, Automation & AI.

Other Qualifications :

Global delivery experience in leading distributed teams across international locations.

ServiceNow Certified System Administrator (CSA)

Certified Implementation Specialist (CIS)

ServiceNow Certified Application Developer (CAD) is highly desired.

Cloud & Security Knowledge : Azure, AWS, basics, SSO / SAML, OAuth, certificate management.

Experience of building modern experiences using Service Portal, UI Builder, or integrating with React / Angular.

Cross domain expertise with exposure to SecOps, ITAM, ITOM beyond ITSM.

Bachelor's degree in a computer related field or equivalent work experience.