Talent.com
Registered Nurse | Manager, Patient Experience & Performance Improvement (RN)
Registered Nurse | Manager, Patient Experience & Performance Improvement (RN)Virtus Healthcare Staffing • Murrieta, CA, United States
[error_messages.no_longer_accepting]
Registered Nurse | Manager, Patient Experience & Performance Improvement (RN)

Registered Nurse | Manager, Patient Experience & Performance Improvement (RN)

Virtus Healthcare Staffing • Murrieta, CA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
Job details

About the Opportunities:

#Healthcare #PatientExperience #QualityImprovement #NursingLeadership #HealthcareJobs

Manager, Patient Experience & Performance Improvement (RN)

Location: Murrieta, CA

Position Highlights:
  • Leadership Impact: Drive and foster a culture of patient-centered care while spearheading performance improvement initiatives within a 120-bed acute-care hospital.
  • Strategic Role: Develop and lead strategies to enhance the patient and family experience, translating feedback and data into actionable improvements.
  • Collaborative Environment: Work closely with diverse teams, including physicians, clinical staff, non-clinical staff, and organizational leaders.
  • Comprehensive Benefits: Includes competitive compensation, generous PTO, 401(K) with match, and career development opportunities within a large healthcare organization.
Position Summary:

Virtus Healthcare Staffing is seeking a dedicated and experienced Registered Nurse to take on the pivotal role of Manager, Patient Experience & Performance Improvement at our partner acute-care hospital in Murrieta, CA. This individual will be responsible for leading and championing a culture of patient-centered care throughout the organization. The Manager will translate information from objective and subjective assessments of patient experience and relations into actionable behaviors, identify performance improvement (PI) opportunities, and utilize tools like Lean Six Sigma to enhance service delivery. This role involves overseeing the complaint and grievance process, providing education to all levels of staff, and working collaboratively to proactively improve every customer touchpoint.

Why Join Our Partner Organization?
  • Challenging and Rewarding Work Environment: Make a tangible difference in the lives of patients and contribute to a culture of excellence.
  • Competitive Compensation & Generous Paid Time Off.
  • Excellent Benefits: Comprehensive Medical, Dental, Vision, and Prescription Drug Plans.
  • Retirement Savings: 401(K) with company match and a discounted stock purchase plan.
  • Financial Wellness: Student Loan Refinancing Program (e.g., SoFi).
  • Career Development: Abundant opportunities for growth within a large, national healthcare organization and its numerous affiliated facilities.
  • Wellbeing Support: Including employee assistance program (EAP) and other resources.
  • Additional Perks: Life insurance, supplemental health protection plans, auto and home insurance discounts, legal counseling, identity theft protection, and an employee discount program. (Benefits may vary by location and role; details confirmed during process)
Key Responsibilities:
  • Patient Experience Leadership:
    • Lead and champion patient experience strategies proactively, collaborating with organizational leaders and staff.
    • Translate data from patient experience surveys and feedback into actionable insights and behavioral changes across departments.
    • Formulate, summarize, and publish patient experience survey results to drive awareness and improvement.
    • Oversee the hospital's complaint and grievance process, ensuring timely and empathetic resolution.
  • Performance Improvement Initiatives:
    • Identify opportunities for performance improvement related to patient care, safety, and experience.
    • Utilize Lean Six Sigma tools and methodologies to analyze processes, understand customer needs, examine inter-team service delivery, and proactively improve customer touchpoints.
    • Facilitate performance improvement teams and initiatives (e.g., Root Cause Analysis - RCA, Failure Mode Effects Analysis - FMEA) as assigned.
  • Education & Staff Development:
    • Provide education and training to various members of the care team, including physicians, clinical staff, and non-clinical staff, on patient experience best practices and performance improvement techniques.
    • Serve as a resource and advocate for patient-centered care principles throughout the organization.
  • Collaboration & Compliance:
    • Foster open communication and collaborate effectively with medical directors, physicians, hospital leadership, staff, patients, and families.
    • Ensure timely event submission into any relevant Patient Safety Organization (PSO) database.
    • Support claims management by coordinating staff interviews and obtaining required documents as needed.
    • Participate in Grievance and Safe Work Intervention Team Meetings as the risk management/patient experience representative.
    • Ensure adherence to The Joint Commission standards and other relevant state, federal, and regulatory agency requirements.
Qualifications:
  • Education:
    • Completion of an accredited Registered Nurse (RN) program.
    • Bachelor's degree from an accredited College or University in nursing, healthcare administration, business, public administration, management, or a related field is required.
  • Licensure/Certification:
    • Current, unrestricted California RN License is required.
  • Experience:
    • Minimum of three (3) years of clinical experience as a Registered Nurse in an acute care setting, with demonstrated management or leadership abilities.
    • Minimum of one (1) year of experience specifically in quality improvement or performance improvement, including data analysis and management.
  • Skills:
    • Strong written and verbal communication skills in English.
    • Ability to establish and maintain effective professional and interpersonal relationships with all levels of the organization.
    • Knowledge and experience with meeting The Joint Commission Standards.
    • Proven ability to problem-solve, analyze complex situations, think critically, and provide constructive feedback.
    • Excellent facilitation and consultation skills.
    • Ability to work both independently and as an effective part of a team.
Preferred Qualifications:
  • Master's degree from an accredited College or University in nursing, healthcare administration, or a related field.
  • Certified Patient Experience Professional (CPXP) certification.
  • Certified Professional in Healthcare Quality (CPHQ) certification.
  • Experience in patient advocacy or direct complaint/grievance management.
  • Lean Six Sigma knowledge or certification (or willingness to obtain within the first 2 years of employment).
  • Demonstrated competency with Microsoft Excel and Visio.
  • Bilingual skills in English and Spanish.

To Apply:

If you are an experienced RN leader with a passion for enhancing patient experience and driving performance improvement within an acute care setting, we encourage you to apply for this impactful management opportunity in Murrieta, CA..
[job_alerts.create_a_job]

Registered Nurse | Manager, Patient Experience & Performance Improvement (RN) • Murrieta, CA, United States

[internal_linking.similar_jobs]

RN Float — Outpatient Care & Education

SAC HealthSan Bernardino, California, United States
[job_card.full_time]

A health organization in California seeks a dedicated Registered Nurse for a Float position.Responsibilities include providing patient care, education, and coordinating with clinic staff.The ideal ...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

PRN Rehab RN - Compassionate Patient-Centered Care

Vibra HealthcareSan Bernardino, California, United States
[job_card.full_time]

A healthcare organization is seeking a PRN Registered Nurse to join their team at a rehab facility in San Bernardino, CA.This role involves developing care plans, managing patient care, and ensurin...[internal_linking.show_more]

 • [job_card.promoted]

RN Clinical Care Manager: Telehealth & Community Care

Serene HealthRiverside, California, United States
[job_card.full_time]

Empowering Wellness, Transforming Lives Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness.At Optima MMG and all of its divisions: Serene Health, Co...[internal_linking.show_more]

 • [job_card.promoted]

Registered Nurse (RN): Sign-On Bonus & Growth Opportunities

RanchospringsmedcenterMurrieta, California, United States
[job_card.full_time]

A healthcare facility in California is seeking a full-time Staff Registered Nurse.This role offers 36 hours per week with a $6,000 sign-on bonus.The hospital emphasizes excellence in patient care, ...[internal_linking.show_more]

 • [job_card.promoted]

RN Supervisor: NOC Lead in Skilled Nursing (FT/PT)

Heritage Manor CareMenifee, California, United States
[job_card.full_time] +1

A skilled nursing facility in Menifee, California, is seeking a dedicated RN Supervisor for full-time and part-time positions.The role involves overseeing resident care, ensuring compliance with me...[internal_linking.show_more]

 • [job_card.promoted]

Travel Registered Nurse - $2,879 to $3,069 per week in Colton, CA

TravelNurseSourceColton, CA, US
[job_card.full_time]

TravelNurseSource is working with Host Healthcare to find a qualified Other RN in Colton, California, 92324!.Host Healthcare is an award-winning travel healthcare company with an immediate opening ...[internal_linking.show_more]

 • [job_card.promoted]

Assessment RN-Intake*

Loma Linda University HealthLoma Linda, California, United States
[job_card.full_time]

The Intake Assessment Registered Nurse (RN) is responsible for clinical evaluation and disposition of all patients referred to the Loma Linda University Behavioral Medicine Center.Coordinates conta...[internal_linking.show_more]

 • [job_card.promoted]

RN Oncology

CommonSpirit HealthSan Bernardino, California, United States
[job_card.full_time]

Job Summary and Responsibilities Unfortunately, we are not currently accepting RN New Grad applications.Our next program starts August 3, 2026, and applications will open externally on our site Mar...[internal_linking.show_more]

 • [job_card.promoted]

Registered Nurse

Davita Inc.Menifee, California, United States
[job_card.full_time]

Haun RdSuite 100, Menifee, California, 92586-6531, United States of America.DaVita is seeking an organized, self-directed RN to manage Peritoneal Dialysis (PD) patients.You'll educate patients and ...[internal_linking.show_more]

 • [job_card.promoted]

Registered Nurse (RN), Float

SAC HealthSan Bernardino, California, United States
[job_card.full_time]

Who We Are: SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care.Patient-centered, whole-person care.Our unique, ful...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Dialysis RN — Growth Path & Impactful Patient Care

Vibra Healthcare, LLC.San Bernardino, California, United States
[job_card.full_time]

A healthcare organization is seeking a skilled Dialysis Registered Nurse to join its San Bernardino team.Responsibilities include developing care plans, assessing patients during dialysis, and over...[internal_linking.show_more]

 • [job_card.promoted]

Cardiac Imaging RN - Stress Testing & Patient Care

Edward Elmhurst HealthHighland, California, United States
[job_card.full_time]

A healthcare provider is seeking a Registered Nurse for Cardiac Imaging in Highland Park.This full-time role involves performing stress testing and developing patient care plans.The ideal candidate...[internal_linking.show_more]

 • [job_card.promoted]

Registered Nurse (RN) - Observation

Redlands Community HospitalRedlands, California, US
[job_card.full_time]

Reporting to the Nurse Manager, the staff RN performs professional role functions in accordance with scope of practice and professional standards, including demonstrating the knowledge and ability ...[internal_linking.show_more]

 • [job_card.promoted]

RN Clinical Supervisor — Patient-Care Leader

RanchospringsmedcenterWildomar, California, United States
[job_card.full_time]

A prominent healthcare facility in Wildomar, California, is seeking a Registered Nurse (RN) for a full-time position.Responsibilities include providing high-quality patient care, leading teams, and...[internal_linking.show_more]

 • [job_card.promoted]

Home Health Registered Nurse

Transition Care Telemetry Inc.Oceanside, California, United States
[job_card.full_time]

Overview This is a full-time role for a Home Health and Hospice RN.We will train in-house through lots of shadowing with another RN.As a Home Health RN, you will play a critical role in providing e...[internal_linking.show_more]

 • [job_card.promoted]

Lead Staff Nurse: Patient Care Leader & Mentor

Kaiser PermanenteMoreno Valley, California, United States
[job_card.full_time]

A leading healthcare provider in Moreno Valley, California, is seeking a Registered Nurse to deliver exceptional nursing care to patients.The role emphasizes leadership, patient safety, effective c...[internal_linking.show_more]

 • [job_card.promoted]

RN-Critical Care Resource Team

Loma Linda University HealthMurrieta, California, United States
[job_card.full_time]

MH: House Support- ( Full Time, Nights) -.This position may be eligible for a sign-on bonus of up to a $9000.The RN-Critical Care Resource Team (CCRT) is a highly skilled licensed registered nurse ...[internal_linking.show_more]

 • [job_card.promoted]

RN Clinical Supervisor: Lead Patient Care & Unit Excellence

RanchospringsmedcenterWildomar, California, United States
[job_card.full_time]

A community healthcare provider in Wildomar, California, is seeking a Registered Nurse Clinical Supervisor to lead care efforts.This role emphasizes patient-focused care and requires supervisory ex...[internal_linking.show_more]