Talent.com
Account Manager
Account ManagerPeopleSharp • New York City, NY, United States
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Account Manager

Account Manager

PeopleSharp • New York City, NY, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Integrated Technology Systems is a successful, growing MSP based in New York City, providing top-quality IT support services to professional services clients. We're looking for an Account Manager to join our tightly collaborative team focused on out-of-this-world customer service and advanced cloud and network security solutions. This is a hybrid role based in NYC.

We’ll Provide:

  • Annual salary of $80k+ based on experience
  • Health insurance, PTO, and 401k with company match
  • Hybrid work environment to support work/life balance

What You’ll Do:

  • Own and grow client relationships by maintaining a deep understanding of each client’s business, IT environment, and goals to drive retention and satisfaction
  • Translate client needs into action by developing technology roadmaps, budgets, and lifecycle plans, and coordinating with internal teams to deliver aligned solutions
  • Manage the full account lifecycle including renewals, proposals, orders, margins, and accurate tracking of all activity in PSA and account management tools
  • Support strategic planning and reporting through preparation of TBRs, proposals, and follow-up activities that identify new opportunities and improvements
  • Partner cross-functionally with engineers and internal teams to standardize client environments, ensure timely delivery, and maintain best-practice technology stacks

Skills You’ll Need:

  • 2+ years of related experience
  • Strong organizational and time-management skills, with the ability to proactively prioritize work and manage multiple client relationships effectively
  • Excellent written and verbal communication skills, including the ability to present ideas clearly to business owners and key stakeholders
  • Financial and business acumen, with experience evaluating client profitability, margins, and overall account health
  • Relationship-driven mindset, comfortable building trust with both clients and internal teams to solve business and technology challenges
  • Curiosity and adaptability with technology, staying current on industry trends and quickly learning new tools and solutions
  • Bachelor's or Associate's degree preferred

Next Steps:

Quick apply with your resume here

Or

Get a head start on our application and aptitude testing process here:

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Account Manager • New York City, NY, United States

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