Western States Lodging and Management is seeking a detail-oriented, systems-driven Process Support Specialist - Senior Operations to provide vital operational and compliance support across our Senior Living communities.
In this role, you will work directly with the Director of Systems and Processes to evaluate, improve, and maintain compliance with state and federal regulations, operational workflows, technologies, and standard operating procedures. You will play a key role in strengthening systems, enhancing training programs, and ensuring operational excellence across multiple communities.
This is an ideal opportunity for an experienced senior living professional who thrives on organization, compliance, process improvement, and cross-functional collaboration.
Compensation
- Competitive salary of $20/hour based on experience
- Part-time schedule
- Professional development and ongoing training opportunities
- Meaningful work supporting senior living communities across multiple states
Key Responsibilities
Compliance & Documentation
- Assist with employee and resident paperwork, including state-specific compliance documents
- Ensure documentation is accurately completed, stored, and maintained in accordance with state and federal regulations
- Support auditing of documentation processes to guarantee regulatory compliance across communities
Systems & Technology Support
- Support integration and utilization of key operational systems, including:
- Relias
- ALIS
- ALISPay
- Welcome Home
- Ensure smooth functionality of training, resident care management, and billing systems across all communities
- Develop user guides, FAQs, and training materials to support system adoption