Talent.com
Service & Project Delivery Manager
Service & Project Delivery ManagerBravas • Indianapolis, IN, US
Service & Project Delivery Manager

Service & Project Delivery Manager

Bravas • Indianapolis, IN, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]

About BRAVAS At BRAVAS, we transform homes into extraordinary living experiences.

As the nation’s #1 luxury technology integrator, we design and deliver premium solutions - lighting, shades, A/V, networking, home automation, and more, that make life effortless, beautiful, and connected.

We partner with homeowners, architects, builders, and designers on some of the most spectacular homes in the country.

And we’re growing.

The Role:

  • This role is responsible for overseeing AV and Security Services for our Indianapolis location, including scheduling of the security and AV technicians.

This role oversees the performance of both the AV and Security Services teams and is measured on both profitability and client satisfaction. Supervisory Responsibilities:

  • This position is directly responsible for developing and implementing operational strategies aligned with the overall business strategy for the Field Service team that covers both AV and Security.

Must be able to manage the existing team, but have the ability to evaluate team members at all times to determine continued success as a member of the AV and Security Services teams Must have strong instincts for hiring the right candidates as new team members, including interviewing, helping with onboarding, coaching/mentoring, and training. Take proactive action on common and recurring issues and work with technicians to eliminate recurring issues and be a master at handling client escalations Process incoming AV and Security service requests and determine urgency Manage on call and after hour schedule for AV and Security Coordinate with A/R to ascertain credit status of client accounts Determine billable and warranty status of work orders appropriately and ensure revenue is captured appropriately. Delegate service tickets to the appropriate tech to ensure completion Design and recommend products to reduce clients pain points Remotely access clients’ systems and provide remote support to resolve issues Proactively monitor clients’ systems Work with the technicians and others to track and eliminate recurring issues Schedule and attend project handoffs to signify completion and transition to service Accurately set completion deadlines and expectations for client Set up, configure, program, and troubleshoot security networks, control systems, cameras, and NVRs Review, react, & update daily work orders in job management software Accurate time clock entries and job costing Make decisions and be held accountable to time and materials Client training and customer service. On call rotation may be required Local travel to job sites required Provide training or communication to disseminate pertinent information as required Fiscal responsibility for all assets assigned and property within the Field Service Manager’s care Customer service, including the ability to work with high profile and high demand customers Guardianship and preservation of client confidentiality and network/home security Adherence to state and federal laws, including adherence to traffic laws Obtain and maintain security license through Dept of Public Safety per state law Manage company license and maintain personnel records to me t minimum state requirements Ensure training and continuing education of all installers under Bravas state license per state requirements Knowledge, Skills/Abilities:

  • Must possess an understanding of all security systems including audio, video, and security, lighting, and integration of all installed brands Must pursue continuing education on all products Must understand basic wiring and connectivity skills as they pertain to low voltage standards Must have strong trouble shooting skills Basic computer skills with the ability to be competent on the house management software Must be able to set up remote monitoring systems and enroll customers in security plans Flexibility to meet customer demands outside of normal working hours Qualifications: High school diploma or GED is required Bachelor’s degree is preferred, but not a requirement Minimum of 7 years managing a team of AV and Security technicians in a residential construction environment Proven ability to manage and develop a team Proactive leadership style with communication and problem-solving skills Valid driver’s license, clean driving records, and clear criminal record required Security license or experience is preferred Physical Requirements: Must be able to lift and carry up to 60 pounds May require standing or stooping for extended periods Ability to work in tight spaces at ladder height Ready to Bring Luxury to Life?
  • If you’re passionate about design, driven to exceed goals, and eager to shape the future of luxury smart homes, we’d love to meet you.
  • Apply today and let’s create extraordinary experiences together. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

  • Powered by JazzHR
[job_alerts.create_a_job]

Service & Project Delivery Manager • Indianapolis, IN, US

[internal_linking.similar_jobs]

Client Service Manager

HylantIndianapolis, IN, United States
[job_card.full_time]

Provide support to clients for an assigned book of business in the Indianapolis market.In this role, the incumbent will collaborate with internal resources as needed to ensure client needs are prod...[internal_linking.show_more]

 • [job_card.promoted]

Program Manager- Product Development

Securitas Electronic Security Inc.Fishers, Indiana, United States, 46037
[job_card.full_time]
[filters_job_card.quick_apply]

Security Products & Solutions (SPS), part of Securitas Technology, designs and manufactures industry-leading physical security solutions, including video monitoring, electronic access control, intr...[internal_linking.show_more]

Client Solutions Manager

Slice Merchant ServicesMcCordsville, IN, US
[job_card.full_time]

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...[internal_linking.show_more]

 • [job_card.promoted]

SkillBridge Account Manager

EPIC BrokersCarmel, IN, United States
[job_card.full_time]

Job Title: SkillBridge Account Manager.Location: Hybrid (Newport Beach, CA / Alpharetta, GA / Chicago, IL / Carmel, IN / New York, NY / Melville, NY).Duration: Minimum 120-day/4-month training prog...[internal_linking.show_more]

 • [job_card.promoted]

Agile Delivery Consultant

BCforwardIndianapolis, IN, United States
[job_card.full_time]

Location: Indianapolis, IN (Hybrid – 3 days/week on-site).BCforward is one of the nation’s largest Black-owned workforce management and consulting firms, headquartered in Indianapolis, IN, and serv...[internal_linking.show_more]

 • [job_card.promoted]

Pharmacy Manager

CVS HealthFranklin, Indiana, US
[job_card.full_time]

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.At CVS Health®, you’ll be surrounded by passionate colleagues who...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Manager, Market Design and System Operation

Insight GlobalCarmel, IN, United States
[job_card.full_time] +1

Insight Global is looking to hire a Manager of Market Design and System Operation for one of our large Energy/Utility clients in Carmel, IN.We are able to offer relocation assistance (if necessary)...[internal_linking.show_more]

 • [job_card.promoted]

Manager of Project Management

Lead CandidateFishers, IN, United States
[job_card.full_time]

INCOG are seeking a Manager of Project Management (PM), who is an experienced leader with strong management capabilities, strategic thinking, and exceptional people development skills.They will rep...[internal_linking.show_more]

 • [job_card.promoted]

Client Service Manager

GallagherCarmel, IN, United States
[job_card.full_time]

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.You’ll be backed by our digital ecosystem: a ...[internal_linking.show_more]

 • [job_card.promoted]

Delivery and Installation Specialist

AaronsIndianapolis, IN, United States
[job_card.full_time]

We are Aaron's - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service.This is much more than a job it is a career with purpo...[internal_linking.show_more]

 • [job_card.promoted]

Team Lead, Service Delivery (Remote in US)

ResultantIndianapolis, IN, United States
[filters.remote]
[job_card.full_time]

To help continue our rapid growth and solve our clients toughest problems we need a Team Lead to join the team.The Team Lead is responsible for managing daily operations of the Service Desk of thei...[internal_linking.show_more]

 • [job_card.promoted]

Service & Business Manager

Zoom Drain IndianapolisCarmel, IN, US
[job_card.full_time]
[filters_job_card.quick_apply]

At Zoom, we take great care in cultivating the careers of our employees.We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.It is ...[internal_linking.show_more]

Transfer Pricing Manager

Elanco Animal HealthIndianapolis, IN, United States
[job_card.full_time]

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.At Elanco, we are driven by our vision...[internal_linking.show_more]

 • [job_card.promoted]

Automation Manager

Career Transitions, LLCEdinburgh, IN, US
[job_card.full_time] +1
[filters_job_card.quick_apply]

Meet your talent advisor Desmond Nugent.A growing, established manufacturer is seeking an.This role will drive improvements across injection operations, material handling, and plant-wide automation...[internal_linking.show_more]

 • [job_card.promoted]

Senior Field Service Engineer

ABB LTDCarmel, IN, United States
[job_card.full_time]

At ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world.As a global market leader, we'll give you what you need to make it happen...[internal_linking.show_more]

 • [job_card.promoted]

Hub Operations Manager

INSTALLX INC. (U.S.A.)Indianapolis, IN, United States
[job_card.full_time]

This role is responsible for warehouse operations, inventory control, SOP management, site coordination, team leadership, and customer satisfaction monitoring, including NPS (Net Promoter Score).Th...[internal_linking.show_more]

 • [job_card.promoted]

Service Manager

Ultra Steak, Inc.Noblesville, IN, US
[job_card.full_time]
[filters_job_card.quick_apply]

DO YOU WANT TO GROW WITH ONE OF THE TOP RESTAURANTS IN NOBLESVILLE? .Aspen Creek Grill on Tegler Drive is looking for an individual who is hungry for excellent opportunities, and wants to work alon...[internal_linking.show_more]

Assistant Project Manager

GreenArrowIndianapolis, IN, United States
[job_card.full_time]

Is This Where You're Meant To Be?.At GreenArrow we believe purpose and passion go hand in hand.So ask yourself?is this where you're meant to be?.This role ensures schedules, documentation, and deli...[internal_linking.show_more]