Building Excellence FME, Building Excellence Management

Transform Amazon’s global facilities network while driving $100M+ in operational improvements through next-generation maintenance solutions. As a key member of Building Excellence Management, you’ll revolutionize how we maintain and optimize our $3.7B annual facilities portfolio through strategic innovation and data-driven decision making. Your leadership will shape facility management practices across thousands of buildings worldwide, implementing advance technologies and sustainable solutions that set new industry standards. Working with diverse global teams, you’ll drive the evolution of our building envelope maintenance while delivering significant cost savings, sustainability and improved building reliability to operations.

Why This Role Matters: As a Building Excellence FME, you’ll spearhead transformative facility management initiatives not only in the NA region, but across Amazon’s global network of thousands of buildings. Your innovative solutions will drive multi million-dollar cost optimizations while revolutionizing how we maintain our facilities. By leveraging AI, IoT, and predictive analytics, you’ll shape the future of building envelope maintenance, creating new standards for operational excellence. Working with global teams, you’ll implement sustainable solutions that enhance facility operations while ensuring legal compliance on building systems. This role offers unprecedented opportunity to affect both operational efficiency, total cost of ownership and environmental sustainability at massive scale.

What You’ll Do: In this role, you’ll design and implement global facility management standards that transform how we maintain our building envelope worldwide. Leading strategic initiatives across our facilities portfolio, you’ll develop innovative solutions for complex building systems while continuously improving operational efficiency. You’ll use your expertise to develop data-driven frameworks for measuring and improving building performance, leading to scalable solutions for thousands of facilities. Working closely with key stakeholders, you’ll drive continuous improvement initiatives that optimize costs, enhance reliability, and set new benchmarks for facility management excellence. Your Impact: Your leadership will revolutionize facility management practices across Amazon’s global network, creating lasting improvements in building reliability and operational efficiency. Using advanced technologies and predictive maintenance, you’ll shift our approach to proactive, cutting costs and improving Compliance. Your innovative solutions will become industry standards, setting new benchmarks for automated maintenance and building performance. Above all, your work will build scalable frameworks for consistent, high-quality facility management throughout our growing global portfolio, directly affecting Amazon’s operational success and environmental aims.

What Sets You Up For Success: Success in this role draws from deep expertise in facility management combined with proven experience driving large-scale operational improvements. Your data-driven approach to problem-solving and strong analytical skills will be essential for identifying optimization opportunities across our global portfolio. The ability to influence and collaborate effectively within complex organizations is crucial, as you’ll work across multiple teams and regions. Most importantly, your track record of implementing innovative facility management solutions demonstrates you can transform strategic vision into practical, scalable results that enhance building performance and reliability.

Why You’ll Love It: Here’s your chance to make an impact at unprecedented scale, transforming facility management across one of the world’s largest building portfolios. You’ll drive innovation in building technology while collaborating with diverse teams spanning multiple continents and cultures. This role offers the unique opportunity to reshape industry standards and create solutions that influence how facilities are managed globally. Your work will directly support Amazon’s sustainability goals, combining environmental responsibility with operational excellence. If you’re passionate about innovation and want to leave a lasting mark on the future of facility management, this role is for you.

Key job responsibilities
As a Building Excellence FME in Building Excellence, you’ll lead the development and implementation of global facility management standards and programs that drive operational excellence across Amazon’s 1700 facilities portfolio. Your primary focus will transform building maintenance strategies through data-driven solutions and innovative technologies. Core responsibilities include designing and executing facilities management frameworks that enhance operational efficiency, reduce costs, and improve building reliability. You’ll analyze complex facility data to identify trends, develop predictive maintenance strategies, and create scalable solutions for implementation across thousands of sites. Key deliverables include developing standardized vendor management processes, implementing performance metrics, and creating quality assurance programs that ensure consistent service delivery. You’ll partner with Regional Portfolio Managers to optimize maintenance programs, while collaborating with Design & Construction teams to improve building maintainability. Success in this role requires both strategic vision and practical execution skills. You’ll need to influence diverse stakeholders, manage multiple high-impact projects simultaneously, and drive continuous improvement initiatives that deliver measurable results in cost reduction, operational efficiency, and sustainability.

A day in the life
By mid-morning, you’re deep-diving into data analysis, identifying optimization opportunities in our preventive maintenance programs. After lunch, you’re leading a workshop with Regional Portfolio Managers to implement new vendor management standards, followed by collaborating with Design & Construction on upcoming building designs. Your day could conclude by supporting an issue or creating a case for inventive building management tech. Every day brings unique challenges, requiring both strategic thinking and practical problem-solving skills

Amazon Benefits:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
The team is transforming how Amazon maintains its global facility network. We’re a diverse group of innovators combining technical expertise with strategic thinking to solve complex maintenance challenges across thousands of buildings. Our mission is creating world-class facility management solutions that drive operational excellence while supporting sustainability goals. Working alongside Regional Portfolio Managers and industry experts, you’ll help shape the future of facility management. We celebrate creative thinking, embrace data-driven solutions, and aren’t afraid to challenge conventional approaches. If you’re passionate about innovation and want to make a lasting impact at global scale, you’ll find a home here

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree in a relevant field or equivalent work experience

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.