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Front Office Supervisor

Front Office Supervisor

Dolce by WyndhamHollywood, FL, US
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The Dolce by Wyndham Hollywood is looking for a Front Office Supervisor to support the Front Office Manager in overseeing the Front Desk team. The supervisor will ensure guests receive prompt, efficient, and friendly service, meeting all their needs and ensuring high levels of guest satisfaction.

Responsibilities :

Essential Job Tasks :

  • Assists in the operations of the Front Desk by supervising all Guest Service associates.
  • Ensures guest satisfaction by responding to guest request in a friendly, service oriented manner, resolving guest complaints, and greeting in-house guests.
  • Fills in at the Front Desk during busy periods or when staffing needs dictate.
  • Performs other duties as assigned by management.

OTHER TASKS

  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high pressure situations
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

    • Qualifications : Working Conditions

  • Ability to work irregular shifts, weekends, holidays and overtime as activity levels demand. AM and PM Shifts

    • Qualifications

  • Prior Wyndham experience ideal but not required

    • About Company

    Dolce by Wyndham is a boutique upscale full-service hotel. It has 100 rooms, manual room keys, kosher catering, and a special designated Shabbos elevator that stops automatically on every floor. This new hotel has a rooftop pool, valet parking, and a rooftop Kosher restaurant & bar

    The Dolce by Wyndham is located at 5510 S. State Road 7, Hollywood, FL.

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    Front Office Supervisor • Hollywood, FL, US

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