Customer Service Specialist

Customer Service Specialist

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Customer Service Specialist is responsible for providing prompt, efficient, accurate and professional service to customers and prospective customers with a focus on customer retention and satisfaction. The position assists consumer and commercial customers with account information, problems, concerns, account maintenance and general questions. The Customer Service Specialist I handles service needs while demonstrating the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
• Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications.
• Research and answer customer inquiries and fulfills service requests.
• Maintain knowledge of banking products, programs, services and promotions.
• Work to understand the root causes of customer service issues. Identify and implement resolutions for routine issues involving supervisors on more complex issues.
• Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction.
• Handle account service and maintenance requests efficiently and accurately.
• Maintain accurate call documentation.
• Identify customer needs and offer appropriate bank products and services to customers.

Required Knowledge, Skills and Competencies:

• Computer and Microsoft Office proficiency.
• Able to effectively and persuasively express self, using language and grammar in a professional manner.
• Able to plan, organize and prioritize tasks.
• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Able to analyze and record detailed information.
• Thorough knowledge of banking policies, procedures, products and services.
• Demonstrated commitment to quality customer service and ability to meet or exceed service goals.
• Able to provide a high level of interactive service to others, building relationships and addressing identified needs.
• Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations.

Industry and Work Experience:

• 1 or more years of customer service or call center experience preferred
• 1 or more years of experience in financial services or a related industry preferred

Academic:

• High school diploma or GED required.
• Bachelor's degree in finance or related field preferred.

Benefits Available to Employees:

• Medical, Dental and Vision Insurance
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees:

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers' Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.