Architect, End-User Computing

Description

Position at HNI Corporation

HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion

The End-User Computing (EUC) Architect is responsible for defining the enterprise strategy, architecture, and technology roadmap for end-user computing environments across the organization. This specialist role provides deep expertise in collaboration platforms, endpoint management, and enterprise productivity tools, ensuring that solutions are scalable, secure, and aligned with business needs. Unlike operational roles, the EUC Architect focuses on design, governance, and strategic decision-making, shaping how end-user technologies are deployed, configured, and supported across the enterprise.This role is responsible for designing end-user computing environments that support multi-tenant Microsoft 365 architectures, tiered collaboration experiences, and seamless executive mobility across corporate locations.

This role is an individual contributor and an on-site, hands-on business and IT liaison who will work from our IT Center in Muscatine, IA or Chicago IT office four days a week (M-Th) and Fridays virtually. This role will require occasional travel (Approx. 10%)

The ideal candidate for this role is a seasoned technologist with deep subject matter expertise in end-user computing, collaboration, and device management systems. They have the vision and flexibility to design, integrate, and support multiple implementations of end-user technologies into a unified, seamless enterprise environment. This individual combines strategic architecture skills with practical understanding, promoting innovation and best practices while incorporating feedback from operational leaders in End-User Operations. Candidates should bring extensive experience in enterprise-scale implementations and migrations, with special consideration given to those who have led or supported post-merger and acquisition technology integrations.

ESSENTIAL DUTIES & RESPONSIBILITIES

Strategy & Roadmap Development

• Define the enterprise roadmap for end-user computing technologies, including collaboration platforms (Microsoft 365, Teams, SharePoint), endpoint management, and workplace services.
• Partner with IT leadership to align EUC strategy with broader digital workplace, cloud, and security initiatives.
• Assess emerging technologies and industry trends to guide future EUC investments.
• Establish architectural principles, reference models, and design standards for end-user computing solutions.

Enterprise Architecture & Design

• Design end-user computing environments that balance usability, performance, cost-effectiveness, and security.
• Provide architectural oversight for endpoint management, including Intune, SCCM, and device lifecycle management.
• Lead the design of collaboration platforms, ensuring consistency, governance, and optimal configuration across Teams, SharePoint, OneDrive, and related Microsoft 365 services.
• Define integration strategies for EUC with enterprise systems, identity management, and security platforms.
• Develop standards for enterprise device images, configurations, and deployment practices.
• Design and maintain an end-user computing architecture that supports multiple Microsoft 365 tenants, including identity, collaboration, and endpoint considerations across environments.
• Architect solutions to enable cross-tenant collaboration using Microsoft Teams, SharePoint, and related M365 capabilities while maintaining appropriate security and data boundaries.
• Define and implement tiered access and visibility models that allow:
• Broad, basic collaboration capabilities for the majority of users
• Enhanced cross-tenant visibility and interaction for designated user groups
• Deep, seamless access for a limited population (., executive and strategic project teams)
• Establish architectural patterns that enable role-based collaboration experiences, balancing usability with security and governance requirements.
• Design identity, device, and collaboration architectures that support seamless user experiences across physical campuses, including network access, calendaring, room systems, printers, and collaboration tools.

Technology Selection & Implementation Guidance

• Evaluate tools and technologies related to EUC, including ServiceNow, field services support models, and NOC monitoring platforms.
• Provide input into vendor selection, licensing models, and managed service partnerships.
• Support project teams during design and implementation phases, ensuring alignment with architectural standards.
• Act as a subject matter expert during major EUC upgrades, migrations, and transformation programs.

Governance & Risk Management

• Define governance models for collaboration tools, device management, and service delivery.
• Partner with cybersecurity and compliance teams to ensure EUC designs meet regulatory and security requirements.
• Create policies and standards for device access, patching, data protection, and end-user experience monitoring.
• Provide architectural input into incident response and disaster recovery planning for EUC environments.
• Define governance standards for cross-tenant collaboration, including data sharing, guest access, identity federation, and lifecycle management.
• Establish controls that ensure deeper cross-environment access is explicitly scoped, approved, and monitored, while default access remains appropriately constrained.
• Partner with security and compliance teams to ensure multi-tenant and cross-campus designs meet security, privacy, and regulatory requirements.
• Define guardrails and reference architectures that prevent ad-hoc or inconsistent cross-tenant configurations.

Stakeholder Collaboration

• Partner with business stakeholders to understand end-user needs and translate them into architectural requirements.
• Work closely with IT operations teams (ServiceNow, field services, NOC) to ensure that day-to-day services are delivered according to design.
• Communicate architectural decisions, roadmaps, and rationale to both technical and non-technical audiences.
• Partner with executive leadership and strategic program teams to design high-touch digital workplace experiences that enable frictionless collaboration across locations and environments.
• Translate executive and business expectations for “seamless experience” into practical architectural designs that IT operations teams can reliably support.
• Collaborate with network, identity, workplace services, and facilities teams to ensure end-to-end experience consistency across campuses.
• Communicate architectural tradeoffs and user experience impacts clearly to technical and non-technical stakeholders.

EXPERIENCE

• Bachelor’s degree in Information Systems, Computer Science, or related field; or equivalent experience.
• 8+ years of experience in IT with 5+ years specializing in end-user computing, collaboration platforms, or workplace technologies.
• Multiple Implementations or Migrations of end-user systems or tools.
• Candidates who have participated in post-merger/acquisition IT integrations will be given special consideration.
• Expertise in Microsoft 365 services (Teams, SharePoint, OneDrive, Outlook) and enterprise administration practices.
• Strong knowledge of endpoint management tools such as Intune, SCCM, and related deployment/configuration technologies.
• Experience designing enterprise-scale architectures for end-user devices, mobility, and collaboration platforms.
• Familiarity with IT service management (ServiceNow preferred) and monitoring/operations environments (NOC).

PREFERRED QUALIFICATIONS

• Master’s degree in IT Management, Enterprise Architecture, or related discipline.
• Certifications such as Microsoft Certified: Modern Desktop Administrator Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or TOGAF.
• Experience working in large, distributed enterprise environments with managed services providers.
• Exposure to security frameworks and compliance requirements (., ISO, NIST, GDPR).

RELEVANT SKILLS

• Deep knowledge of end-user computing design, collaboration platforms, and modern workplace solutions.
• Strong architecture and design skills, with ability to create reference architectures and technology roadmaps.
• Excellent communication skills with ability to explain technical concepts to business leaders.
• Ability to evaluate emerging technologies and recommend practical adoption strategies.
• Strong vendor evaluation and management skills.
• Strategic thinker with an enterprise mindset.
• Specialist with a strong customer focus on end-user experience.
• Detail-oriented with a focus on security, governance, and long-term sustainability.
• Collaborative and adaptable, comfortable working across multiple business and IT domains.
• Ability to influence without direct operational authority.

WE LOOK FORWARD TO HEARING FROM YOU!

HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation’s leading manufacturer and marketer of hearth products. We offer benefits starting from Day 1. To learn more, visit .