Trade Program Manager

Overview

The Trade Program Manager is responsible for driving Trade customer experience and sales through The Container Store Trade program. This position updates program offerings to remain relevant and drives program engagement with Professional Partners in Trade. This position partners with Technology, Buying, Organizing Programs, Marketing, and Store teams to execute the programs while driving program awareness and success. This position may also interface directly with business and professional customers to foster mutually beneficial relationships and support program initiatives. This is a full time, salaried position.

Position Reports to

Director of Trade and In-Home Organizing

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Principal Duties and Responsibilities

• Evaluates and refreshes Trade Program initiatives to maintain relevance and engagement, including the Trade administration portal and application process, and reporting metrics
• Supports the Trade program, including external communication, and internal communication and supports company initiatives and selling strategies
• Facilitates store education on program offerings, and partners on collaboration and leverage across areas to drive leads, sales, and customer experience
• Responsible for Trade program membership roster, application and approval process, and email opt-outs; ensures team responds to all inquiries and questions within the required time limit
• Responsible for Trade Program administrative duties including Tax-Exempt enrollment and Designer and Trade program sale reconciliations
• Supports Design Specialists with Design, feedback, and suggestions to assist with being relevant to the Trade Industry
• Actively participates in professional organizations and events as requested
• Gathers, reports, and communicates customer and partner feedback on service, program benefits, and customer experience; addresses any customer or partner complaints
• Maintains current knowledge of The Container Store business, brands, and product offerings, as well as industry and competitor trends and updates
• Maintains knowledge of and ensures compliance with company policies and procedures
• Consistently arrive promptly to work the assigned schedule
• Maintain discretion related to all confidential/sensitive company and customer or partner information
• Perform other tasks and duties, as required

Experience Education, Certifications and Affiliations:

• College degree required
• Experience in the Custom Closet and Storage industry and/or working with design professionals is highly desired
• Demonstrated aptitude for building and maintaining effective relationships
• Attention to detail and excellent reporting and documentation skills
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Salesforce systems experience a plus
• Ability to travel up to 10% based on the business needs
• Strong computer skills: proficiency in Outlook, Excel, Word, and PowerPoint
• Ability to work effectively and efficiently from a remote location based on the Company Telecommuting Policy
• Position can be based in Dallas Ft. Worth metroplex or work remotely but must be available to attend meetings as needed in the corporate office located in Coppell, TX
• Ability to work in a constant state of alertness and a safe manner
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Knowledge of industry business and passion for following trends in the industry
• Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
• Flexible, with a positive attitude and passion for knowledge
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Possesses focused attention to detail while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect:

• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Company will not pay costs associated with immigration sponsorship.