Talent.com
Operations Associate
Operations AssociateVooma • San Francisco, CA, US
Operations Associate

Operations Associate

Vooma • San Francisco, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Operations Associate

This is a rare opportunity to join a talented and experienced team at the ground level to build a transformational company for a critical industry. If you've ever thought about working at an early stage startup, and are ready to get your hands dirty, this is an ideal opportunity to learn a ton and grow.

You will join our team as our first Operations Associate. You'll be working closely with the whole team - founders, product engineers, operations, customer support - to ensure our customers get value quickly and are widely successful with our product. You'll be the 'conductor' that coordinates with customers and the Vooma team to get customer problems solved, and make sure they're having an amazing experience with Vooma.

Objective of the Role

  • Own the entire relationship with assigned clients, including gathering requirements, onboarding, account configuration, implementation, training, adoption, retention, satisfaction, even delight
  • Establish customer relationships as a trusted advisor to help ensure the continued value of Vooma's products and services
  • Develop and maintain customer-success strategies and best practices to accelerate customer time to value with our product. Interface with customer support resources and provide top-level support and white-glove service to onboard new accounts as-needed
  • Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
  • Maintain and report on existing customer success metrics and data
  • Champion a culture of customer love in the company
  • Work closely with the Sales department to ensure seamless transition into the Vooma client base
  • Provide prioritized customer feedback to product and engineering
  • Do whatever it takes to help our customers and Vooma succeed

Your Responsibilities Will Include

  • You will own the implementation of new accounts, including project planning, managing onboarding and trainings, building relationships, configuring accounts and relaying issues to product & engineering
  • You'll be the day-to-day primary contact for assigned accounts. You will build trust and rapport with our customers, consulting with them to overcome issues, identify efficiencies, and explore product requests to achieve their automation goals.
  • You will lead the rollout and communication of new products and features to our customers, and play a leading role in getting adopting of new features and providing feedback to engineering on how to improve product
  • You will analyze customer data to identify opportunities to improve, focusing on increasing customer NPS and decreasing time-to-value
  • You'll have opportunities to pick up miscellaneous growth work : facilitating offsites, tradeshows, case studies, partnership announcements, and other sales, partnerships, and strategy materials / events

    • The role will evolve over time to focus on high priority initiatives at different stages of the company depending on the skills and interests of the candidate.

    You're A Good Fit If You Have :

  • Anything It Takes Mentality. Together, we do what it takes to make our customers happy.
  • Sweat The Details. You pay attention to small things, and follow processes to deliver consistent experiences
  • Growth Mindset , constantly looking for ways to improve
  • Service Orientation . You care deeply about making customers happy, and feel pain when they don't
  • Professional, Warm Communicator . You're the face of the company. In both writing and verbally, you show up warm and competent
  • Extremely Organized . You have a natural ability to juggle a lot of competing considerations.
  • Thrives In Ambiguity . We're a startup. Many things change, pretty dramatically, very quickly
  • Product And Technical Orientation. You're not a coder, but you learn the product in and out, and you have a technical aptitude that allows you to communicate effectively with product and engineering

    • Compensation

  • The rare opportunity to join a formidable team to build an enduring company, in person, as a first 15 employee
  • Competitive compensation
  • Equity upside
  • Medical / dental / vision / 401k

    • This role is based in person in San Francisco, CA or Chicago, IL (not remote).

    [job_alerts.create_a_job]

    Associate • San Francisco, CA, US

    [internal_linking.similar_jobs]
    Operations Associate - San Francisco

    Operations Associate - San Francisco

    Blueground • San Francisco, CA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    That’s why we’re building the world’s leading platform for living.Every year, 350 million people move between cities—yet today’s housing options haven’t caught up with the needs of this modern, mob...[show_more]
    [last_updated.last_updated_30]
    Associate Director, Clinical Operations

    Associate Director, Clinical Operations

    Revolution Medicines • Redwood City, CA, US
    [job_card.full_time]
    Associate Director, Clinical Operations.Revolution Medicines is a clinical-stage precision oncology company focused on developing novel targeted therapies to inhibit frontier targets in RAS-addicte...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Alliances & Partnerships Associate

    Alliances & Partnerships Associate

    Suger • San Francisco, California, United States
    [job_card.full_time]
    About Us Suger is a revenue platform that helps our customers grow on the fastest-growing B2B sales channel : the cloud marketplaces of AWS, Azure, GCP, and Alibaba. Launched in 2022, we take the tec...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Clinical Operations Associate Director (Oncology / Biotechnology)

    Clinical Operations Associate Director (Oncology / Biotechnology)

    Exelixis • Alameda, CA, United States
    [job_card.full_time]
    Located in Alameda, CA and will provide relocation assistance.The Clinical Operations Associate Director combines end-to-end design, execution, and reporting of oncology clinical trials with leader...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Field Operations Associate

    Senior Field Operations Associate

    eTeam • Menlo Park, CA, United States
    [job_card.full_time]
    Job Title : Senior Field Operations Associate.Location : Menlo Park, CA (HYBRID).Sales Operations organization is seeking a Senior Field Operations Associate to support our AMS Expansion.In this role...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate, Financial Operations

    Associate, Financial Operations

    Launch Tennessee • San Francisco, CA, United States
    [job_card.full_time]
    Every day, we do exciting work that makes a difference to startup founders and business owners.At Pilot, you will be helping clients solve critical operational challenges.Our team works with a mult...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate Director, Clinical Operations

    Associate Director, Clinical Operations

    Vir Biotechnology, Inc. • San Francisco, CA, United States
    [job_card.full_time]
    Vir Biotechnology is a clinical‑stage biopharmaceutical company focused on powering the immune system to transform lives by discovering and developing medicines for serious infectious diseases and ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Director of Operations

    Associate Director of Operations

    BCI - Brokerage Consultants Inc • San Francisco, CA, United States
    [job_card.full_time]
    Associate Director of Operations.A boutique wealth advisory firm serving individuals, families, and institutional clients with approximately $1. Associate Director of Operations.In this role, you wi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Director of Admissions and Operations (4509C), Berkeley Law - #82692

    Associate Director of Admissions and Operations (4509C), Berkeley Law - #82692

    University of California-Berkeley • Berkeley, CA, United States
    [job_card.full_time] +1
    At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special pla...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate, Financial Operations

    Associate, Financial Operations

    Launch TN • San Francisco, CA, United States
    [job_card.full_time]
    The Role Every day, we do exciting work that makes a difference to startup founders and business owners.At Pilot, you will be helping clients solve critical operational challenges.Our team works wi...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Associate Director, Medical Writing

    Associate Director, Medical Writing

    Jazz Pharmaceuticals • Redwood City, California, USA
    [job_card.full_time]
    If you are a current Jazz employee please apply via the Internal Career site.Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Manager, Prototype & Build OperationsReliability & Test • Berkeley, CA • Full time • On-site

    Associate Manager, Prototype & Build OperationsReliability & Test • Berkeley, CA • Full time • On-site

    Form Energy • Berkeley, CA, United States
    [job_card.full_time]
    Are you ready to build America's energy future? Form Energy is an American manufacturing and energy technology company.We're revolutionizing energy storage with cost-effective, multi-day technology...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Research Associate

    Research Associate

    SRI International • Menlo Park, CA, United States
    [job_card.full_time]
    Center for Health Sciences within SRI's Bioscience Division is seeking a Research Associate (RA) to work with the research team to carry out several NIH-sponsored research projects studying brain c...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    MAnalytics Operations Coordinator (4800C) - IEOR

    MAnalytics Operations Coordinator (4800C) - IEOR

    InsideHigherEd • Berkeley, California, United States
    [job_card.full_time]
    MAnalytics Operations Coordinator (4800C) - IEOR.At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive.Our culture of open...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Growth Strategy & Operations Associate

    Growth Strategy & Operations Associate

    Loop • San Francisco, CA, United States
    [job_card.full_time]
    A rapidly growing technology firm in San Francisco is seeking an analytical professional to lead strategy and execution for growth initiatives. The ideal candidate will have a strong quantitative ba...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Operations Coordinator

    Retail Operations Coordinator

    Brilliant Earth • San Francisco, CA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Retail Operations Coordinator – San Francisco, CA Our Retail Operations Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfill...[show_more]
    [last_updated.last_updated_30]
    Consulting Services Operations Manager

    Consulting Services Operations Manager

    Pilot.com, Inc. • San Francisco, CA, United States
    [job_card.full_time] +1
    The Role Every day, we do exciting work that makes a difference to startup founders and business owners.At Pilot you will be helping clients solve critical financial and business strategy challeng...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Operations & Property Associate – San Francisco

    Operations & Property Associate – San Francisco

    BRIDGETON • San Mateo, CA, United States
    [job_card.full_time]
    Operations & Property Associate – San Francisco (Exempt).SOMA, San Francisco (On-site) Employment Type : Full-Time.Bridgeton Holdings is a creative, full-service real estate investment firm.We were ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]