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Support Engineer II
Support Engineer IIVirtualVocations • Fort Lauderdale, Florida, United States
Support Engineer II

Support Engineer II

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Support Engineer II (Tier II).

Key Responsibilities

Research, diagnose, and resolve software-related issues

Handle escalated tickets from Tier I and ensure timely resolution

Create alternative solutions when standard procedures do not apply

Required Qualifications

Proven experience as a Technical Support Specialist, Support Engineer, or similar role

BSc in Information Technology or a related field (or equivalent diploma)

Experience with help desk ticketing systems and remote support tools

Familiarity with LMS platforms or the SaaS industry is a plus

Ability to multitask and stay organized under pressure

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Engineer Ii • Fort Lauderdale, Florida, United States

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