Senior Office Administrator

About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team :

The Office Management & Workplace Events (OM&WE) team is responsible for creating safe, inspiring, and efficient work environments for Upstarters, while supporting the company’s digital-first strategy through thoughtful in-office experiences and events.

As the Senior Office Administrator at Upstart, you will own the day-to-day operations of our  Easton office,  ensuring it runs smoothly, feels welcoming, and reflects Upstart’s values. You’ll partner closely with the Columbus OM&WE team, IT, Facilities, and vendors to deliver an exceptional in-office experience for employees and visitors alike.

How you’ll make an impact

• Serve as the primary point of contact for the Easton office, creating a professional, welcoming environment for employees and visitors.
• Oversee daily operations including front desk coverage, facilities coordination, and vendor management to ensure a safe, efficient, and well-maintained workplace.
• Manage pantry, catering, and supply programs , ensuring consistent quality and anticipating employee needs.
• Plan and execute onsite logistics for meetings, events, and team gatherings, coordinating setup, teardown, and A / V readiness.
• Respond to office support requests with urgency and accuracy, escalating complex or sensitive issues when needed.
• Maintain and refine office processes and documentation , driving consistency across Columbus and other Upstart offices.

Minimum Qualifications

Preferred Qualifications

Position location This role is available in the following locations : Columbus, Ohio

Time zone requirements The team operates on the East coast time zones.

In-Office requirements :  You will be required to work from our Easton (Columbus) office 5 days per week.

What you'll love :

This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.

Columbus, OH - Anticipated Hourly Rate Range

$30 — $40 USD