Manager, Commercial Casualty Claims

Job Description

Job Description

Position

WCF is an A-rated insurance carrier growing in the western U.S. We are looking to add a claim professional wanting to join a company with a great culture, competitive pay and great benefits. We work hard to attract and retain the best people to provide leading edge service to our customers. To this end, we have developed a competitive benefit program, work / life program and personal / professional development. Our growth will provide great advancement opportunities. WCF believes the most effective representative results from a great work environment with a healthy life outside of work.

Our Commercial Claims department has an immediate opening for someone who can demonstrate these WCF Insurance values to join their team as a Manager, Casualty Commercial Claims. This is a full-time, exempt, hybrid position that works out of WCF's Sandy, Utah headquarters. This posting is open to internal and external candidates.

Relocation assistance is available for qualified candidates outside of Utah.

Responsibilities

• Maintain a quality assurance program for all casualty claims (General Liability and Auto Injury). Ensure quality claims outcomes through appropriate collaboration and analysis.
• Provide technical guidance on complex and high-exposure claims.
• Serve on special project teams and committees for systems development, settlement evaluation, and development of strategic plans when assigned.
• Develop and refine claims handling processes to ensure regulatory compliance and operational efficiency.
• Review claims data and report to claims leadership business outcomes relevant to the department.
• Oversee litigation strategy and settlement negotiations for casualty claims.
• Drive continuous improvement throughout the department by identifying opportunities for enhancements in workflow, processes, procedures, and practices.
• Assist and observe on field inspections.
• Manage the development and daily operations of a team of adjusters and supervisors.
• Develop and refine claims processes to ensure regulatory compliance and operational efficiency in a fast-scaling environment.
• Collaborate with senior leadership to align casualty claims strategy with company growth objectives and evolving business needs.
• Track key performance indicators (KPIs), conduct file audits, and drive continuous improvement in claims outcomes.
• Promote excellent customer service and participate in public relations functions.
• Hire, train, and motivate claims professionals.

Qualifications

The ideal candidate for this position will have :

WCF Insurance offers an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous 6% employer match and additional benefits such as an Employee Assistance Program (EAP) and time off to volunteer in the local community. All employees earn 4 weeks of vacation in their first year. Expected salary for this position is $100,000 - $125,000 depending on experience and education .

An internal candidate should have six months in their current position, acceptable job performance, and must notify their current supervisor that they have applied for the position.

Our People

WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive

WCF Insurance is an Equal Opportunity Employer

WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.

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