Application Support Manager

Position Overview :

The Applications Support Manager is responsible for leading and managing a large enterprise-scale Applications Support team that delivers Tier II support for Consular Affairs (CA) IT systems and applications. This includes oversight of web applications client / server systems unique imaging and archiving applications and specialized server-based software supporting multiple mission functions. The Applications Support Manager ensures consistent service delivery operational excellence and effective coordination with Tier III engineering teams to resolve complex issues. This role requires strong leadership across a high-volume multi-technology environment and deep experience managing application lifecycles in alignment with Software Development Life Cycle (SDLC) best practices.

Primary Responsibilities :

Lead and manage a large Applications Support team providing Tier II support across a wide portfolio of enterprise CA applications including web client / server imaging archiving and specialized application systems.

Oversee high-volume incident resolution root-cause analysis ticket prioritization and escalation management in coordination with Tier III engineering teams.

Ensure application availability performance and reliability across domestic and global operations.

Manage full SDLC-aligned support processes ensuring proper documentation version control release readiness and change management adherence.

Direct daily operational activities including patch deployments release support upgrades maintenance windows and sustainment tasks.

Partner with development QA infrastructure and O&M teams to support new software releases modernization efforts and system enhancements.

Establish and enforce standardized procedures troubleshooting guides workflows and knowledge base content to ensure consistent support quality.

Track performance metrics and service levels; produce customer-facing status updates operational reports and trend analyses.

Recruit mentor and lead a large diverse staff of application support analysts ensuring alignment to mission objectives staffing coverage and team development.

Basic Qualifications :

Applicants must possess a Secret security clearance.

Bachelors degree in Computer Science Information Technology Management or a related field and 8 years of relevant experience (or 4 additional years of experience in lieu of degree).

ITIL Intermediate Level Certification (or higher).

Minimum five (5) years of experience supporting modernized and / or legacy applications and managing a large applications support staff with responsibilities comparable to this task order.

Demonstrated experience managing application support operations across Tier I Tier II and Tier III escalation channels.

Strong experience supporting web-based client / server and service-oriented applications in production environments.

Hands-on expertise with incident problem and change management processes in accordance with ITIL best practices.

Proven ability to coordinate complex release cycles including regression testing version control deployment validation and post-release monitoring.

Demonstrated experience with SDLC methodologies (Agile SAFe Waterfall hybrid) and operational sustainment of applications throughout their lifecycle.

Experience managing and prioritizing large ticket volumes using enterprise service management tools (e.g. ServiceNow Remedy Cherwell).

Proficient in coordinating across development QA infrastructure cybersecurity and O&M teams to ensure cross-functional alignment.

Demonstrated ability to mentor coach and develop junior and senior application support analysts.

Strong communication skills with the ability to brief executives customers and technical leadership.

Preferred Qualifications :

SAFe Agile certification.

CompTIA Security certification.

Experience managing large teams in enterprise or government application ecosystems.

Previous experience supporting U.S. Department of State (DoS) programs systems or mission environments is highly preferred.

Experience with application monitoring platforms log analysis and performance tuning practices.

Experience guiding teams through modernization efforts cloud transitions or major upgrade cycles.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting : November 17 2025

For U.S. Positions : While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range :

Pay Range $126100.00 - $227950.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.

Required Experience :

Manager

Key Skills

Computer Hardware,Inventory Control,Developmental Disabilities Experience,Management Experience,Mobile Devices,Remote Access Software,Team Management,Operating Systems,Supervising Experience,Technical Support,Phone Etiquette,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 126100 - 227950