Sr. Content Developer (DITA / CCMS)

ADP is hiring a Senior Content Developer to create product support solutions.

This role is hybrid onsite 3 days a week, it is not remote.

Check out our incredible opportunity for a full-time Senior Content Developer with 5+ years' experience. Join our team to engage and collaborate with product owners, service team members, human experience professionals, developers, learning designers, and others to create the best support experiences for our clients. We can't wait to have you on our team!

WHAT YOU'LL DO :

Here's what you can expect on a typical day, but sometimes no two days are alike :

Use your words - You recognize the crucial role content plays in a seamless, integrated Help & Support model, and you use words to create compelling, intuitive solutions. You'll bring a track record of producing targeted, clear, and well-organized, structured content that meets users at their moment of need.

Win as one - It's more than just a slogan. You'll come to the table to collaborate with product teams across the organization, and partner with the larger Strategic Enablement & KM organization, as well as our Service teams to create the best in-product solutions for our clients. You'll bring experience with DITA-based content development tools as well as digital adoption tools. . Bring even more by understanding of knowledge management solutions, taxonomy, and how search engines work.

Share a passion for perfection - Yeah, it's good, but you know it could be better. You draft content, iterate...and iterate...and iterate some more to make the product support solution the best it can be within delivery timeframes.

Follow the journey - You know that creating product support solutions is more than following the software's journey in a systematic way. Be an advocate - You're the voice of the user! That voice is always in your head as you create clear, concise, engaging content to work in concert with the user experience. Speaking of following, we do have writing standards you'll need to follow!

Get in the weeds - Create Help content to guide the user through a task, or give them the information that need to make important decisions. Dive even deeper in the weeds to design, architect, and write that content in that "DITA" way, providing the structure that best serves people and today's Gen AI tools! Be familiar with metadata and taxonomy to partner with content architects. Provide timely information exactly when and where the user needs to see it. Deliver the product's voice and tone from the inside out and make sure the in-product content is consistent, follows our writing standards, is easy to understand, and aligns with the product's goals.

Share what you know - Stay abreast of changing writing methods and technologies, as well as corporate, organization, and industry standards to ensure leading-edge interpretation and execution of the latest ways to deliver in-product Help content (Gen AI). Bring knowledge of DITA, XML, and component content management systems (CCMS). Contribute new ideas and standards along the way and recommend tools to make our jobs easier!

Jump right in - Multi-task and set priorities in a fast-paced, agile environment. We promise you won't be bored!

Be a continuous learner - You have a focus on personal development to develop and elevate your professional knowledge and skill. You maintain an outside-in perspective by building and maintaining peer networks inside and outside ADP.

Measure outcomes : Use metrics and feedback for informed decisions, but to also drive improvements that are readily seen to make that difference!

A college degree is great and a Writing certification is a big plus. What's more important is having the skills and experience to do the job.

To thrive in the role, you must have 5+- years of experience with creating content in DITA / CCMS format and have the technical expertise needed to excel in designing effective content and troubleshooting .

You have broader exposure working independently to design and develop sound product solutions, and can manage simultaneous projects with deadlines. It would be best to be a continuous learner who focuses on personal development and business process improvement within design standards. The work you do will help our businesses support our clients who employ one to millions of employees.

You will need 5 or more years of experience in content development , and hands-on experience building content for HTML / XML output.

Degree in Technical Writing / Communications or English or a certificate in UX Writing. A degree or certification in one of these disciplines is ideal, but not required.

Other things that will set you apart :

Please provide links to writing samples of Help documents you have created if possible in your resume.

Experience using online help development tools.

Versatile writer, delights in simplifying complex concepts for clients.

Previous experience deploying and testing in product content to test and production environments in sync with product releases.

Excellent writer who loves to learn features, write concise, engaging release content for new features, use cases, and understands the client experience.

Experience working with multiple product managers - analyzing content needed, and sizing work.

Delivers high-quality content on time.

Enjoys dynamic work environments, managing multiple projects at the same time, as well as troubleshooting.

Familiar with using metadata to single-source content for multiple outputs / purposes.

Experience with DITA or other structured authoring standards is highly desirable or brings flexibility and a desire to learn new tools and highly technical content processes quickly.

Experience supporting multiple product teams using Agile methodologies.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN :

Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.

Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.

Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.

Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.

Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.

Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay : https : / / youtu.be / ODb8lxBrxrY (ADA version : https : / / youtu.be / IQjUCA8SOoA )

#LI-AS2

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits : Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $63,900.00 - USD $171,180.00 / Year

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP : We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https : / / www.adp.com / about-adp / awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including : race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https : / / jobs.adp.com / life-at-adp / to learn more about ADP's culture and our full set of values.