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Assistant Manager
Assistant ManagerPlanet Fitness - St. Petersburg • Saint Petersburg, FL, US
Assistant Manager

Assistant Manager

Planet Fitness - St. Petersburg • Saint Petersburg, FL, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
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Job Description

Job Description

Job Summary

The Assistant Manager will be responsible forassisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.

Essential Duties and Responsibilities

  • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
  • Assist with Staff Management and provide backup support to Club Manager as needed.
    • Assist in scheduling and supervising staff.
    • Member service oversight - Ensuringstaff is providing a superior customer experience at all times.
    • Assist in resolving or escalating employee issues or concerns.
  • Involved in all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate all member requests, issues and questions.
  • Assist in overseeing cleanliness and maintenance of facility.
  • Assist in ordering of supplies using specific budget based on club requirements.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.

Qualifications/Requirements

  • Superior customer service skills, preferably in the fitness industry.
  • Previous gym management experience a plus.
  • Solid supervisory, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 year of ageor older.
  • Mechanical maintenance and building supervision a plus
  • Bilingual a plus

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionallylift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Note - Must be able to work second shifton weekdays and first shift on the weekends.


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Assistant Manager • Saint Petersburg, FL, US

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