Key Responsibilities:
Provide IT infrastructure field support, troubleshooting hardware, software, and operating system issues.
Install, configure, and repair desktops, laptops, printers, and other peripheral devices.
Support imaging, deployment, and hardware lifecycle management processes.
Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VPN, and RDP connectivity issues.
Deliver “smart hands” support for networking and peripheral hardware such as routers, switches, firewalls, and cabling.
Conduct repeat call analysis and implement preventive measures to reduce downtime.
Collaborate with remote support teams to resolve escalated incidents quickly.
Qualifications:
2–4 years of experience in IT field support, desktop engineering, or infrastructure services.
Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications.
Familiarity with network fundamentals and hardware diagnostics.
Excellent communication, problem-solving, and customer service skills.
Associate Degree in Electronics or related field preferred.
VantageClear Certification (or equivalent security credential) required.
IT Desktop Support Technician • Milwaukee, WI, us
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