Operations Manager

Operations Manager : Manhattan, SaaS Startup, 401K + Match, Great Growth Opportunity!

This Jobot Job is hosted by : Patrick Murphy

Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

Salary : $90,000 - $110,000 per year

A bit about us :

If you love the speed and mobility of a startup, this is an excellent position for you.

We are a fast-growing fintech company transforming how community financial institutions build and deepen member relationships. Our marketing and engagement platform helps banks modernize acquisition, lending, and member growth by replacing outdated CRM tools with intelligent, data-driven infrastructure tailored to financial services.

We're profitable, growing rapidly, and backed by a strong client base of over 100+ financial institutions nationwide.

Why join us?

Medical, Dental & Vision Insurance : We cover 90% of premiums for employees and 50% for dependents.

401(k) : 3% safe harbor match.

Paid Time Off : 14 days of PTO to rest and recharge.

In-Office Culture : We believe proximity fuels pace - this role is based in our New York City office.

Job Details

About the Role

We’re looking for an Operations Manager to be the connective tissue that keeps Sparrow running at full speed. You’ll work directly with the founders - particularly the COO - gaining first-hand experience in what it takes to build and scale a high-growth SaaS startup from the inside out.

This is a hands-on, high-visibility role for someone who thrives in structured chaos. You’ll manage core operational processes across finance, reporting, compliance, and client operations - but you’ll also have the autonomy to identify inefficiencies, design better systems, and drive change across the business.

You’ll be at the center of it all - partnering with leadership, product, customer success, and finance to keep information flowing, numbers precise, and decisions data-driven.

What you’ll do :

Drive operational excellence : Strengthen how data, teams, and tools connect - ensuring smooth handoffs between Sales, Success, and Product, maintaining CRM and project hygiene, and identifying automation opportunities.

Collaborate and improve : Partner with leadership and cross-functional teams to spot inefficiencies, propose solutions, and build scalable systems that make Sparrow faster, sharper, and more effective every day.

Run the numbers : Own key finance and reporting processes - from compiling lender data and tracking client payouts to supporting invoicing, reconciliations, and revenue insights that guide company decisions.

Keep us compliant and organized : Help Sparrow stay audit-ready by managing InfoSec questionnaires, access reviews, and key filings while maintaining clean, reliable documentation across systems.

You’ll Thrive Here If You’re a…

Builder : You love creating order from ambiguity and building systems that scale.

Self-Starter : You see a problem once and fix it before it becomes twice.

Analytical Thinker : You’re fluent in Excel or Google Sheets and use data to guide decisions.

Organized Operator : You keep information, projects, and people aligned. Sparrow | Human Resources

Strong Communicator : You value clarity, documentation, and follow-through.

Collaborative Partner : You’re energized by cross-functional work and thrive in a fast-moving, team-driven environment.

Curious Learner : You’re hungry to understand how the business works - and eager to take on the next big, hairy problem that comes your way.

You Bring

2+ years of experience in operations, finance, or consulting

Strong analytical and problem-solving skills.

High attention to detail, organization, and follow-through.

Exceptional written and verbal communication skills.

A proactive mindset and ability to work independently while staying collaborative.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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