Field Service Engineer

In this position...

As a Field Service Engineer, you’ll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This is a highly visible, hands-on role where you’ll diagnose the toughest vehicle concerns, improve dealership service processes, and help ensure customers have an excellent ownership experience.

If you love solving complex technical problems, enjoy being in the field, and are excited by the chance to influence both repair quality and dealership operations, this Field Service Engineer role offers a unique opportunity to make a visible impact every day.

You'll have...

Bachelor’s Degree

2+ years of automotive dealership diagnosis and repair experience.

Ability to attain / maintain Ford Sr. Master Certification within 24 months of hire.

Valid, unrestricted driver’s license.

Ability to operate manual transmission vehicles.

Ability and willingness to travel with overnight stays on a weekly basis.

2+ years of experience using Microsoft 365 (., Outlook, Teams, Word, Excel, PowerPoint).

Even better, you may have...

Bachelor's degree in an automotive related field, such as (but not limited to) :

• Automotive Technology
• Automotive Technology Management
• Field Service Operations
• Advanced Vehicle Systems
• Automotive Engineering
• Automotive Engineering Technology
• Automotive Service Technology
• Automotive Industry Management

Ford-specific Automotive Repair Technical Training, including heavy trucks and diesel.

Automotive Service Excellence (ASE) certifications in one or more of the following :

A, C, E, G, H, L, T, X series

5+ years of Hands-on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and / or Lincoln brands.

Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment.

Strong professionalism and customer-facing skills, including :

Service and customer interface experience

Comfort working with dealership leadership, customers, and cross-functional Ford teams

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like : will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including :

This position is a range of salary grades 5-8 .

Visa sponsorship is not available for this position.