Community Apartment Manager

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Villa La Paz is seeking an experienced and results-driven Community Manager to lead the daily operations of a large conventional apartment community (200+ units). This leadership role is responsible for operational excellence, financial performance, regulatory compliance, team development, and delivering an outstanding resident experience.

The ideal candidate is a strong, hands-on leader with proven success managing large conventional communities, driving occupancy, controlling delinquency, and maximizing asset performance.


Position Summary

The Community Manager oversees the successful day-to-day site management of the apartment community by providing leadership, direction, and motivation to the on-site team. This role ensures compliance with corporate policies and all applicable local, state, and federal laws, while striving to achieve property goals and maximize the owner’s return on investment.

This position requires professionalism, initiative, integrity, confidentiality, and the ability to inspire a high-performing team.


Key Responsibilities

Community Operations & Compliance

• Oversee all daily property operations in accordance with company policies and Fair Housing regulations.
  
  
• Review and approve rental applications in a fair, consistent, and compliant manner.
  
  
• Maintain accurate resident files and ensure proper documentation.
  
  
• Conduct regular office audits and monthly property inspections to ensure safety, curb appeal, and overall asset value.
  
  
• Ensure processing of legal notices (3-Day, Covenant or Quit, 30- and 60-Day notices) and evictions in compliance with California Code.
  
  
• Ensure accurate and timely move-out accounting and security deposit processing.
  
  

Financial Management

• Participate in annual budget preparation.
  
  
• Develop and administer operating and capital budgets.
  
  
• Prepare monthly variance reports and revenue/expense reforecasts.
  
  
• Manage rent collection and delinquency control.
  
  
• Approve vendor invoices and audit billing for performance and cost control.
  
  
• Maintain proper accounting of petty cash and special event funds.
  
  
• Ensure vendor insurance and contract compliance.
  
  

Marketing & Leasing Strategy

• Partner with the Regional Manager and Marketing Department to implement and maintain a comprehensive marketing plan.
  
  
• Monitor competitor rental rates, concessions, and market trends.
  
  
• Conduct competitive market analysis and report findings.
  
  
• Oversee advertising accuracy and effectiveness.
  
  
• Ensure leasing office, model units, and rent-ready apartments meet established presentation standards.
  
  
• Conduct outreach marketing as directed to drive traffic and occupancy.
  
  

Resident Relations & Retention

• Design and implement resident retention initiatives.
  
  
• Administer lease renewal programs.
  
  
• Professionally resolve resident concerns and escalate when appropriate.
  
  
• Promote a positive, quality living environment.
  
  

Leadership & Team Development

• Recruit, hire, and train on-site staff under the direction of the Regional Manager.
  
  
• Supervise, coach, and develop team members.
  
  
• Foster team collaboration, accountability, and professional growth.
  
  
• Ensure compliance with all required company training programs.
  
  
• Support industry involvement and professional development opportunities.
  
  

Qualifications

Required

• Experience managing Conventional Housing communities with 200+ units
  
  
• 2–5 years of property management experience (based on community size)
  
  
• Prior experience supervising and developing staff
  
  
• Strong knowledge of rent collection, delinquency control, and eviction processes
  
  
• Customer service experience in property management, hospitality, retail, or real estate
  
  
• High School Diploma or equivalent
  
  

Preferred

• Two- or four-year college degree
  
  
• CCRM, ARM, or CAM certification(s)
  
  
• Experience with Yardi property management software
  
  

Skills & Competencies

• Strong leadership and team management skills
  
  
• Excellent verbal and written communication abilities
  
  
• Solid understanding of accounting principles and budgeting processes
  
  
• Ability to analyze financial reports and market data
  
  
• Conflict resolution and negotiation skills
  
  
• Proficiency in Microsoft Office (Word, Excel, Outlook)
  
  
• High level of professionalism and confidentiality
  
  

Work Environment & Schedule

This is an on-site position at a large apartment community. The Community Manager regularly interacts with residents, vendors, and corporate leadership.

Typical office hours are 9:00 a.m. – 6:00 p.m., with weekend availability (Saturday and/or Sunday) required depending on occupancy and property needs. Flexibility and responsiveness are essential.