Supervisor, Guest Experience & Front of House

About the Job

Join our team at Texas A&M and help shape a premier dining experience for the Aggie athletic community. As Supervisor, Guest Experience & Front of House, you'll oversee the daily operations of our athletic dining facility, ensuring the front-of-house is clean, polished, and welcoming. This role leads a team focused on elevated cuisine, exceptional service, and a guest-first mindset. If you have a passion for hospitality and a knack for keeping things running smoothly, we'd love to meet you.

Essential Duties and Responsibilities:

• Lead and support front-of-house staff to provide outstanding service and create a welcoming environment.
• Maintain a clean, organized, and professional dining space that reflects the elevated standards of Aggie Athletics.
• Monitor guest experience throughout service, ensuring quality, efficiency, and hospitality at every touchpoint.
• Coordinate with culinary and back-of-house teams to ensure seamless food service and presentation.
• Manage inventory and supplies to reduce waste and maintain operational flow.
• Ensure signage and marketing materials are current, accurate, and guest-friendly.
• Uphold company and client policies, safety standards, and operational procedures.
• Address guest feedback with professionalism and a solution-focused approach.
• Perform other duties as assigned to support the success of the operation.

Qualifications:

• Previous front-of-house or food service experience; supervisory or leadership background preferred.
• Strong communication skills and a guest-focused mindset.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Professional demeanor with a passion for hospitality and team development.
• Ability to lift and move up to 25 pounds.