Licensed Behavioral Health Counselor

A company is looking for a Phone Counselor (Remote) in Behavioral Health.

Key Responsibilities

Answer inbound customer calls and address caller concerns effectively

Accurately collect caller information and maintain documentation systems

Provide exceptional customer service and de-escalate dissatisfied callers

Required Qualifications, Training, and Education

Bachelor's degree in Psychology, Social Work, or a related field (experience may substitute)

2 years of experience in case management, crisis intervention, or call centers preferred

Ability to work weekends and holidays with limited restrictions

Experience with multiple computer applications while engaging with clients

Must be able to work in a remote team environment