Administrative Program Specialist

Job Description

Job Description

YOUR IMPACT

The Administrative Program Specialist is key to delivering exceptional service and operational support for YMCA childcare and youth programs. This role manages member inquiries, maintains accurate program and financial records, supports collections activities, and assists with compliance documentation to ensure smooth daily operations. The Administrative Program Specialist creates positive experiences for families through responsive communication and attention to detail, while upholding the YMCA's values and commitment to community service.

EXPECTATIONS & RESPONSIBILITIES

• Model YMCA core values and Service Standards in all interactions.
• Assist with program registration and enrollment, ensuring timely and accurate updates to member accounts.
• Manages phone calls, emails and in-person inquiries, ensuring excellent customer service.
• Maintains accurate records, including rosters, financial assistance documentation and program data.
• Support collections activities by tracking and scheduling payments, following up on outstanding balances, and preparing member notices under guidance of supervisor.
• Perform clerical tasks, including filing, data entry, and document organization to support daily operations.
• Provide administrative support to program teams, including preparing materials, maintaining compliance documentation, and assisting with reporting.
• Support nutrition service operations by maintaining required documentation and assisting with program compliance tasks.
• Ensures a strong focus on character development and diversity, equity and inclusion throughout programming.
• Reports damaged equipment or safety hazards promptly to supervisor.
• Performs any other functions necessary for the smooth and efficient operation of the YMCA of Rock River Valley.

SCHEDULE & COMPENSATION : 1 Position

Regardless of primary assignment, this position may be required to travel between sites as needed.

Position 1 : Camp Winnebago

Part-Time, Non-Exempt

Monday - Friday, Flexible schedule available between 9 : 00 am - 5 : 00 pm

Occasional afternoon shifts, required

$15.00 per hour

QUALIFICATIONS

The Y is proud to be an Equal Opportunity Employer. We offer more than just a job, rather the opportunity to make a lasting difference in the lives of those around you.

THERE'S SO MUCH MORE TO WORKING AT THE Y :

ALL STAFF BENEFITS :

FULL TIME STAFF BENEFITS :

PART TIME STAFF BENEFITS :

OUR CULTURE

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming : we are open to all. We are a place where you can belong and become. We are genuine : we value you and embrace your individuality. We are hopeful : we believe in you and your potential to become a catalyst in the world. We are nurturing : we support you in your journey to develop your full potential. We are determined : above all else, we are on a relentless quest to make our community stronger beginning with you.

OUR COMMITMENT TO BELONGING

The Y is made up of people of all ages, from all walks of life, working side-by-side to strengthen communities. Together, we strive to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, income, national origin, race or sexual orientation has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect, responsibility and faith — they guide everything we do.

OUR COMMITMENT TO YOUTH PROTECTION

The YMCA of Rock River Valley has a responsibility to provide safe and secure programs and services for our community. The YMCA is a leader in child abuse prevention to support the safety of children in our care.

The Y : We're for Youth Development, Healthy Living and Social Responsibility