Customer & Technical Support Intern

Customer & Technical Support Intern

POSITION PROFILE

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us during the summer of 2026 to help drive high-performance teams and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

This position is for a person looking to work in a high paced environment with multiple teams focused primarily with our Techline team - Focused on providing accurate and timely detailed solution configurations for customer quotes / orders and updating our systems with product configurations and order codes for specific products, features, maintenance contracts, etc. Apply AI skills and approaches to streamline these processes. This role will be focused on collaborating with team members to understand our current processes and tools to determine and develop areas of optimization and communication using AI.

JOB DUTIES AND RESPONSIBILITIES

• Cross over with team members and understand the Software Release Process, Order Management Process involving product configuration and quotes.

• Determine areas for optimization with current processes through data analysis and AI applications.

• Cross-Functional Collaboration: Work with core technical and business support functions to determine priorities and tasks for potential automation and optimization.

• AI Integration: Design and implement systems to interface with large language models for business applications for Order Management, Software Product Release, Product configurations and quotes.

• Team Engagement: Actively participate in pair programming and team brainstorming sessions.

• May perform a variety of tasks at the direction of the management team.

QUALIFICATIONS (Education, Experience, and Certifications)

• Student must be currently enrolled in an accredited college or university.

• Student must be pursuing a degree in Business Management, Math & Statistics or a related major preferred.

• Student must have a cumulative GPA of 3.0 or higher.

• Student is to successfully complete all required screenings prior to hire.

KNOWLEDGE, SKILLS AND ABILITIES

Required Skills:

• Detail oriented and organized.

• Superior interpersonal and written communication skills.

• Highly motivated with the ability to multi-task.

• Some knowledge with developing AI prompts and agents.

• Excellent communication skills with a collaborative mindset.

• Possess proficiency in Microsoft Word, Excel, PowerPoint.

Preferred Skills:

• Passion for improving the Business Management and Technical Support experience through innovative developer tools.

• Professional experience with order management systems

• Strong AI Workflow automation, Generative AI tools and AI agents

• Experience / Interest in Large Language Models / Deep Learning.

• Strong analytical and problem-solving skills.

• Experience in identifying innovative opportunities.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.

• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction.

• Prepare, provide, and convey diversified information.

• Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).

• Moderate dexterity.

• Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.