Customer Service Coordinator

Customer Service Coordinator

Premier Talent Advisors is partnered with a growing firm in Richmond, VA to find a Customer Service Coordinator to add to their team. If you are someone who thrives on solving problems, creating positive experiences, and being a friendly voice clients can rely on, this is the role for you – Apply Today!

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, or chat
• Provide accurate information about products, services, and policies
• Resolve customer issues efficiently while maintaining a positive and professional demeanor
• Document interactions and feedback to help improve processes
• Collaborate with internal teams to ensure customer satisfaction
• Identify opportunities to enhance the customer experience

Qualifications

• Proven experience in customer service or a related role
• Strong communication and interpersonal skills
• Ability to multitask and manage time effectively
• Problem-solving mindset with attention to detail
• Comfortable using CRM systems and other support tools
• High school diploma required; associate or bachelor’s degree preferred