Program Coordinator Senior Permit Technician

Administrative Operations Specialist 2

Job Family: Administrative Operations

Time Type: Full time

Max Pay Depends on experience: $56,500.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications: Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Supports and instructs those served by the department with routine to intermediate queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Job Description:

Salary range $51,500 - $56,500 per year, commensurate of experience and education. ASU offers a comprehensive benefits package with the State of Arizona.

The Program Coordinator Senior Permit Technician provides pivotal support for the Office of the University Architect Development Services facilitating a range of essential functions to ensure the efficient operation and organization of the department. This position serves as a primary point of contact for vital systems in the construction permitting and inspections area. Responsibilities include independent completion of technical, administrative and clerical support tasks with limited oversight.

Essential Duties

• Read and interpret construction plans and related documents
• Manage the intake and processing of construction permit applications including performing initial quality control review for minimum submittal requirements
• Use permit tracking systems to input data, monitor workflows, track projects and maintain records
• Serve as a primary point of contact for customer service inquiries regarding construction permitting and inspection processes
• Establish and maintain effective working relationships with internal and external organizational representatives involved in the construction permitting and inspection process
• Improve processes by updating or creating new Workflows
• Conduct permit system onboarding and offboarding of users and their allowed access
• Maintain active professional memberships for the department and staff
• Coordinate multiple tasks simultaneously and autonomously with a dynamic team of professionals
• Regular review of completed tasks
• Work both independently or within a complex structured team
• Exercises judgment within generally designed practices and policies in selecting methods and techniques for obtaining solutions
• Use ability to clearly communicate to perform essential functions
• Perform other related duties as assigned

Other Duties

• May train staff and/or provide oversight support for student workers
• Maintain and update document-tracking systems using an internal database
• Create and update record keeping systems, databases, and spreadsheets
• Assist with various reporting and metrics
• Prepare, and keep current, departmental desktop manuals
• Handle multiple priority activities requiring considerable coordination and follow-through to meet requirements
• Provide support to team members as needed to ensure continual efficient operations of the department are met

DAYS AND SCHEDULE: Monday Friday, 8:00 am 5:00 pm

This position is located at the Tempe campus and may require working from other campuses depending on operational needs.

Desired Qualifications

Evidence of:

• (ICC) International Code Council Certification as a Permit Technician
• 2+ years working in a municipal or university building department or equivalent construction industry or regulatory agency

Experience in:

• Reading and interpreting construction plans, site plans
• Serving customers by providing one-on-one customer assistance, building relationships across organizational groups, and utilizing active listening and problem-solving skills
• Managing or administering data systems or applications such as ASU Analytics, Tableau Server, Smartsheet, Adobe Sign, DocuSign, Dropbox, or any other information system. Coordinating and maintaining system access for shared drives and other reporting applications.
• Composing professional correspondence and reports
• Handling multiple priority activities requiring considerable coordination and follow-through to meet requirements
• Demonstrating a high level of accuracy and attention to detail
• Using sound judgment to discern similarities in non-standard technical data
• Using computer software; specifically with Microsoft Office applications (e.g. Word, Excel, PowerPoint, Outlook) and Google Workspace suite (e.g. Docs, Sheets, Drive, Forms)
• Familiarity with GIS databases and maps

Evidence of effective communication skills

Working Environment

• Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of standing/sitting for varying lengths of time and travel moderate distances to perform work
• Regular use of standard office equipment including, but not limited to computer workstation/laptop (keyboard, monitor, mouse), printer, calculator, copier, telephone and associated computer/technology peripherals
• Bending, stooping, reaching and lifting up to 20 pounds
• Drive University vehicles/and or carts

Department Statement:

What's in it for you?

Looking for an employer that offers you solid growth opportunities, as well as an culture and work/life balance? ASU offers the following:

• Flexible work schedules
• 22 days of accrued vacation leave, 12 days of accrued sick leave and 10 paid holidays annually for all staff.
• Tuition Reduction Program for staff members, their spouses, and dependents, available on day one. For more information visit
• 12 weeks of paid parental leave following the birth or adoption of a child
• Affordable benefits package including dental, vision, and life insurance benefits. More information available at
• Retirement program designed to promote long-term savings and provide income upon retirement which includes Arizona State Retirement System (ASRS)
• Paid time for volunteer and professional development
• Wellness program for preventative health education and screenings
• Disability and leave program for income protection
• Free and confidential Employee Assistance services, helping to manage personal difficulties or life challenges
• ASU Discounts to sports/events along with discounts with ASU partnerships

ASU Facilities Development and Management (FDM) maintains and services all university-owned property and develops and constructs innovative and sustainable facilities. FDM's vision is to contribute to and guarantee the success of the university's mission by creating and caring for the ASU campus and environment. We provide quality customer service, effectively steward our resources, and meet the needs of the university through creative and collaborative efforts.

Facilities Development and Management at ASU employment requires current eligibility to legally work in the United States. Facilities Development and Management will not be a sponsor for this position.

This position is located at the Tempe campus, Tempe, AZ (on Rural Road south of Apache Blvd) and may require working from other campuses depending on operational needs.

Must possess a valid Arizona driver's license (minimum of Class D) upon employment and maintain throughout employment. Post-offer of employment, selected candidate must possess an acceptable driving record which is 5 or fewer points in the most recent 39-month period from date of hire.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of all background, including fingerprint checks

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver's license of the appropriate class and required endorsements throughout employment.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV