Warranty Analyst

Warranty Analyst

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting pioneering spirit, and demonstrating good stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Job Purpose: Under the direction of the Warranty Manager, the Warranty Analyst works with suppliers and manufacturers to file warranty claims, honoring our commitments by ensuring timely and accurate claim processing. The Warranty Analyst creates positive experiences by maintaining clear and effective communication with suppliers and manufacturers. They foster lifelong learning by staying updated on warranty policies and best practices. Exhibiting a pioneering spirit, the Warranty Analyst seeks innovative ways to streamline the claim filing process. Demonstrating good stewardship, they manage warranty claims efficiently to protect the company's financial interests.

Essential Duties and Responsibilities:

Honoring Commitments:

• Process warranty claims for multiple locations, ensuring each claim is handled promptly and accurately to meet our obligations to customers and suppliers.
• Reconcile warranty financial schedules, maintaining accurate records to fulfill our financial responsibilities.

Creating Positive Experiences:

• Answer warranty-related questions, providing clear and helpful information to customers and staff, thereby enhancing their overall experience.
• Coordinate the processing of dealer-sponsored warranty claims for assigned fleets, ensuring a smooth and efficient process that meets customer expectations.

Fostering Lifelong Learning:

• Stay informed about warranty policies and best practices, continuously improving knowledge and skills to better serve our locations and customers.

Exhibiting a Pioneering Spirit:

• Seek innovative solutions to streamline the processing of warranty claims, enhancing efficiency and effectiveness across multiple locations.

Demonstrating Good Stewardship:

• Travel to locations as needed, managing resources responsibly to provide necessary support and ensure the consistent application of warranty processes and policies.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Competencies:

• Priority Setting
• Customer Service
• Technical Knowledge
• Strong Analytical Skills
• Strong Written and Verbal Communication Skills

Minimum Qualifications:

• High school diploma or equivalent and two years of related work experience required.
• Intermediate computer skills, including Google Apps.
• Demonstrated organizational skills, attention to detail, and ability to work independently are required.
• Knowledge of the transportation industry.
• Valid driver's license required.

Employee Benefits:

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.