1. Front Desk Management
Check phone messages and return calls immediately.
Schedule and confirm appointments for clients.
Pull fee cards and all required paperwork for the following day's appointments.
Produce an appointment list for therapist for the next day and throughout the day, as schedule changes.
Maintain appropriate supply of program forms.
Complete attendance for needed programs and manage reporting.
2. Client File Maintenance
Open a client file with all the necessary materials with 95% accuracy.
Enter client data into computer database.
Exhibit proficiency in client database software package.
Enter charges, payments and adjustments into database.
Balance and process daily receipts at the end of the day.
Post insurance payments and maintain financial data files.
File away closed files
3. Program Billing
Ability to interpret insurance and EAP contracts to explain to client.
Collect insurance information from clients.
Call insurance company to verify benefits and correct mailing address for claims.
Ascertain client deductible status.
Obtain purchase orders from appropriate agencies.
Bill third party payees for services rendered to all contract obligations.
Responsible for sending out monthly statements no later than the 30th of each month with 95% accuracy.
Maintain accurate records of all transactions ensuring that all third party billing are filed within a week.
4. Statistical Data
Maintain monthly counselor stats.
Maintain monthly excel stat reports.
Run monthly reports
Close client data software package.
5. General
Maintain appropriate condition of waiting room.
Other duties as assigned.
Front Desk Receptionist- Part Time- 20 hours per week • Mobile, AL, United States
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