Employee Experience Coordinator

Division Of Student Life Employee Experience Coordinator

The Division of Student Life Employee Experience Coordinator position is responsible for being a resource to Student Life departments to perform and provide guidance on staff and student-related personnel, position, leave, and payroll processes. As a first point of contact for our Division partners, the SL Employee Experience Coordinator recommends and advises on general HR issues related to University staff, Classified Staff, Temporary Employees, Retirees, and Student Employees. This position also advises on general HR questions that arise from our Division constituents, including but not limited to, leave, payroll, time-off, hiring, and onboarding. This position will provide leave support (FMLA/FAMLI etc.) to the SL Employee Experience Lead Coordinator and Leave Specialist. This position will liaise with the central campus Human Resources Service Center (HRSC) and will also consult with other Human Resources centers of excellence to coordinate a wide range of HR services to Division constituents.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

The Division of Student Life consists of 30 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder. The work in Student Life supports all factors of the student experience, no matter what department a staff member may work in. This includes where students live, eat, make friends, build professional skills, and find help if they need it. Many departments provide involvement opportunities, educational resources, and support services to help students find their community and build lifelong skills. Student Affairs also has shared services departments that support the work and staff of our student-facing areas, including areas like assessment, business services, financial planning, human resources, marketing communications, and information technology (IT). With over 800 staff members in the Division of Student Life, our diverse team is uniquely positioned to personalize the student experience and advocate for students, enhancing their success inside and outside the classroom.

Student Life Employee Experience provides information and resources to support staff in the Division of Student Life, including in the areas of performance management, professional development, and more. The Division of Student Life is committed to providing an excellent staff experience through positive staff engagement. Members of the division are encouraged and empowered to create and maintain a deep connection to their work, their colleagues, and the Buff community by participating in opportunities for personal, professional, and organizational growth.

Key Responsibilities

Human Resources Transactional Services

• Liaise with the campus Human Resources Service Center (HRSC) to ensure all payroll/personnel transactions are completed accurately and timely for all permanent, student, and temporary staff. This may include reviewing, correcting, and uploading payroll from Kronos Dimensions timekeeping system.
• Liaise with HRSC for all student employment hiring within the division.
• Review bi-weekly and monthly payroll completed by the HR Service Center to ensure no payroll discrepancies.
• Work with the HRSC to fix any payroll discrepancies and communicate with the employee regarding these discrepancies and how they will be rectified.
• Interpret and explain Human Resources policies at the system, campus, and Division level, procedures, laws, standards, and regulations to answer inquiries and provide information for general HR inquiries and actions.
• Advise on general HR questions that arise from our Division constituents, including but not limited to, leave, payroll, time-off, administrative leave policies, hiring, and onboarding.
• Complete PET's for Division constituents when needed.
• Train supervisors and employees on timekeeping systems (MyLeave and Kronos Dimensions) and standard processes for recording time within the Division.
• Communicate with Division constituents to relay campus, Division, and department messaging around HR actions, processes, and procedures.
• Work with SL Employee Experience consultant team to ensure new hires/promotions are entered accurately and work with HRSC for any corrections.
• Process one-time payments (Additional Pay Form).
• Upload pertinent documents into personnel files through OnBase.
• Coordinate and process leave audits when requested or during terminations/resignations/retirements etc.
• Initiate exit interviews for permanent staff.

Customer Service

• Proactively develop constructive and cooperative working relationships with Division constituents.
• Provide a high level of customer service to Division constituents in both email response and in-person consultation.
• Responses that are strategic in nature, while identifying specific policies/procedures that were referenced to determine advisement.
• Create a customer service feedback form to ensure we are meeting all customers' needs and making changes when needed.
• Work with Student Life Employee Experience leadership to identify and set up a ticketing system that all HR general inquiries will be routed through and tracked.

Leave Management and Support

• Responsible for understanding FMLA/FAMLI/OJI and related leave processes and communicating these processes with employees and supervisors in a manner that is clear and easy to understand for someone who may not be familiar with regulatory terms. This includes the use of pay codes in the Kronos timekeeping system as it relates to the leave types.
• Supports the SL Employee Experience Lead Coordinator and Leave Specialist in providing FMLA/FAMLI/OJI customer service in person and via email regarding their case and needs.
• Work collaboratively with campus and system partners on leave cases to ensure leave is offered when needed, leave options are explained to the employee and appropriate resources are given.

Other Duties

• Participate in committees as appropriate.
• Assist Division payroll team when needed.

What You Should Know

This position will work a hybrid schedule with at least 3 days in office. It will also be a limited-term position through May 31, 2027, and we will re-evaluate needs to potentially extend beyond this date based on funds and needs.

What We Can Offer

• The pay for this position is $54,600.
• Onboarding assistance is available within Student Life division guidelines.

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be collaborative. Be inclusive. Be Boulder.

What We Require

• Bachelor's degree.
• Work experience may substitute for a degree on a year-for-year basis.
• 1 year of relevant professional experience.

What You Will Need

• Strong communication skills, including interpersonal communication.
• Communicate complex information, both written and verbal, to a wide variety of constituents.
• Ability to manage relationships and coordinate workflow with other departmental units.
• Ability to interpret and explain policies and procedures in a clear and concise manner.

What We Would Like You to Have

• Experience working in Higher Education.
• 2+ years of experience with HR transactional support (payroll support, general HR inquiries).
• Knowledge and understanding of HR policies and procedures in a University environment.
• Experience with timekeeping systems (MyLeave, Kronos).
• Experience in a customer service role.

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by April 8, 2026, for consideration. Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.