Customer Service Representative

Job Title

Employee will exercise professionalism in answering phones, responding to customer requests, servicing customers at the sales counter, and assisting account managers in satisfying customer need. This position reports to the Customer Service Manager.

Fulltime, Hours typically 8-5 or 7:30 to 4:30. Overtime can be required. Location: Macon. Salary range is based on experience.

Responsibilities:

• Direct contact with customers, by phone or at sales counter
• Taking orders from customers and keying orders accurately in the computer system
• Checking inventory and along with other general office clerical functions.
• Directly assisting the account managers
• Employee will attend weekly meetings, work with others as a team, occasionally deliver parts to a customer, and occasionally assist with warehouse functions.
• Employee will perform other tasks as assigned or needed by supervisor that employee can safely perform.

Candidate requirements:

• HS Diploma/GED request
• Must have 2 to 4 years parts sales experience and computer skills
• Successful candidates must submit to post offer pre-employment physical examination, drug screen, and have an acceptable 3-year Motor Vehicle Report as may be required by current company policy.

The employee is frequently required to:

• stand; walk; stoop, kneel, crouch or crawl and be able to sit and climb or balance
• handle or feel, reach with both hands and arms; and talk or hear.
• regularly lift and/or move up to ten pounds, frequently lift and/or move up to fifty pounds
• use of various measuring tools, basic math skills and basic computer skills.
• have excellent verbal and written communication skills are required.
• drive various vehicles to include, trucks and forklifts.

Work involves:

• moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
• Work environment involves some exposure to hazards, chemicals, or physical risk, which require following basic safety precautions to include the use of PPE.
• For the most part ambient room temperatures, lighting and traditional office equipment as found in typical office environment.

Benefits:

• Medical, dental and vision coverage
• 401k with match
• ESOP (Employee Stock Ownership Plan)
• Company paid short-term and long-term disability
• Employee assistance program
• Life & ADD
• Paid time off and holidays
• And more