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CRM Technical Lead (Siebel)
CRM Technical Lead (Siebel)Purple Drive • Albany, NY,Columbus, OH, New York, USA
CRM Technical Lead (Siebel)

CRM Technical Lead (Siebel)

Purple Drive • Albany, NY,Columbus, OH, New York, USA
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  • [job_card.full_time]
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Job Description - CRM Technical Lead (Siebel | Banking | DevOps)

Role : CRM Technical Lead

Experience : 8-10 Years

Domain : Banking / Financial Service

We are seeking a hands-on CRM Technical Lead with strong expertise in Oracle Siebel to drive the design, development, and modernization of CRM platforms within a retail banking environment. You will lead a cross-functional Agile team, contribute to architectural decisions, and ensure delivery of scalable, secure, and high-performance CRM solutions.

Key Responsibilities

  • Own end-to-end technical design, development, and delivery of CRM solutions (customer onboarding, journeys, campaigns, and support workflows)
  • Lead and mentor a team of developers; provide hands-on coding, code reviews, and technical guidance
  • Design scalable architectures aligned with enterprise standards and banking compliance
  • Drive integration with core banking systems, data platforms, and third-party tools
  • Implement and manage API-based integrations (REST / GraphQL), messaging (Kafka / MQ), and ETL pipelines
  • Ensure system performance, scalability, security, and auditability
  • Collaborate with Product Owners, DevOps, Security, and Architecture teams
  • Support Agile delivery (Sprint planning, estimation, backlog grooming)
  • Identify and resolve performance bottlenecks and production issues
  • Promote best practices in coding, testing, CI / CD, and DevOps

Required Skills & Experience

  • 8+ years of software engineering experience with 2+ years in a Technical Lead role
  • 7+ years of hands-on experience in Oracle Siebel CRM (25.x or higher preferred)
  • Strong experience in Siebel architecture, development, and administration (Windows / Unix)
  • Solid backend development experience in Java / .NET / Node.js
  • Strong SQL / Oracle Database expertise
  • Deep understanding of integration patterns (REST APIs, GraphQL, Kafka, MQ, ETL)
  • Experience with DevOps tools & practices (CI / CD, Jenkins, GitLab / Bitbucket, Docker, Kubernetes)
  • Experience with cloud platforms (AWS / Azure / GCP)
  • Hands-on with code quality & testing tools (SonarQube, Cypress, Mocha, etc.)
  • Strong experience working in Agile (Scrum / Kanban) environments

Good to Have

  • Exposure to modern CRM platforms ( Salesforce, Microsoft Dynamics, Pega )
  • Experience with customer data platforms (CDP) and personalization tools
  • Knowledge of event-driven architecture and real-time customer journeys
  • Understanding of data privacy, consent management, and compliance frameworks
  • Relevant CRM certifications (Oracle Siebel / Salesforce)
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CRM Technical Lead (Siebel) • Albany, NY,Columbus, OH, New York, USA

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