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Program Administrator
Program AdministratorElement Care • Lowell, Massachusetts, United States, 01852
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Program Administrator

Program Administrator

Element Care • Lowell, Massachusetts, United States, 01852
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The Program Administrator under the direction of the Director of Center Operations and/or Center Manager manages the activities of the PACE program which includes the daily operations, quality, customer service, service delivery and cost management along with serving in an oversight capacity of a site for coverage. Position also ensures compliance with established state, federal, and organizational regulations.

ESSENTIAL RESPONSIBILITIES:

  • Oversees the day to day standards, fills in for staffing ratios, assists with scheduling, assists in fiscal management and quality improvement.
  • Ensures compliance with federal, state and local regulatory requirements.
  • Monitors the quality of service and utilization of standards.
  • Assists in development and implementations of quality improvement plans.
  • Ensures staff provides the highest quality of care and services.
  • Investigates and resolves concerns regarding care and services.
  • Assists in tracking the timeliness of completion of service requests, falls, significant events, grievances and care plans.
  • Oversite of the following specialty areas:

PACE Operations – Ensures all PACE requirements are met in terms of care planning, service delivery, grievances, appeals and other areas. Assists in overseeing customer service excellence especially with the Department Specialists/Receptionists. Works with the Center Manager in providing a robust food delivery service in a efficient and cost effective manner and in enhanced customer satisfaction experience. Provides coverage for Center Manager in their absence as needed.

  • Ability to pass a ServSafe Food Protection Manager program and Allergen certificate.
  • Frequent local travel amongst all Element Care centers.
  • Performs other duties as required.


JOB SPECIFICATIONS:

  • Bachelor’s degree in health care administration or a related field preferred.
  • Minimum of 1 year of experience with leading staff.
  • Minimum of 1 year of experience working with a geriatric population.
  • Knowledge of operations management.
  • Demonstrated leadership and motivation skills.
  • Ability to initiate and drive changes; demonstrated results-driven approach.
  • Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing and budgeting.
  • Demonstrated interpersonal communication skills.
  • COVID vaccinated preferred.


Compensation details: 68000-74000 Yearly Salary





PI4430b0898620-26276-40064125

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Program Administrator • Lowell, Massachusetts, United States, 01852

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