Field Service Representative

JOB SUMMARY :

The Field Service Representative’s primary role is to execute job specific assignments for work related to the integrated products manufactured and tested at Freeman Enclosure Systems, LLC in Batavia, Ohio. All assigned work will be performed either at our customer’s site or at the Batavia plant working with other employees and subcontractors in support of meeting job specific demands.

ESSENTIAL DUTIES AND RESPONSIBILITIES : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Other duties may be assigned.

1. Assesses project specific resource needs and coordinates assignments with assigned personnel and or

subcontracted personnel. Communicate core technical job requirements, ensures assigned work related

task are understood with full knowledge of instructions and tools required.

2. Support Field Services Manager and Service Leads on planning and organizing job assignments which

ensure the most effective return on assets

3. Support plans and processes which minimize project costs through effective utilization of equipment,

facilities, and materials. Assure attainment of business objectives and production schedules while

ensuring product standards that will exceed our customer’s expectations.

4. Executes assignments from start to finish in compliance with Company standard practices and

procedures

5. Work at Freeman facility in the plant with assigned departments to complete enclosures scheduled to

ship. Work will be assigned to fill in time when no travel is required.

6. Review and acknowledge proper project handoff from Field or Plant supervisor.

7. Participate in job preparation meetings to discuss in detail work scope, project specifications, budgets,

schedules, and safety requirements with project team

8. Actively communicates with other departments to assure activities are properly coordinated. Review

task related engineering documentation and update administration for follow up. Utilizes available

communication tools including Office 365 Teams, Planner and Outlook to communicate daily status

updates.

9. Ensure timely and accurate time and expense reporting daily.

10. Responsible for expediting and resolving issues regarding material and equipment availability.

11. Contains material, equipment and vehicle costs by eliminating wasteful practices and implementing

appropriate control measures. Compiles and maintains inventory records of quantity, type, and value

of material, equipment or supplies returned from sites.

ADDITIONAL RESPONSIBILITIES :

1. Supports performance evaluations, identifies training needs, and recommends effective action plans for

meeting performance expectations.

2. Communicate regularly with Field Service Manager regarding staffing needs, objectives, issues and

open projects.

3. Schedules maintenance for vehicle and advises in advance to dropping off to coordinate payment.

4. Onsite Startup Checks and Verification related activities specifically related to the integrated products

manufactured and tested at Freeman Enclosure Systems, LLC.

5. Onsite Troubleshooting Enclosure and Tank related activities specifically related to the integrated

products manufactured and tested at Freeman Enclosure Systems, LLC.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The position is considered to have light physical demands that require the incumbent to communicate orally, hear at a conversational level and perform job tasks requiring the use of a telephone, fax, and computer.

While performing the duties of this job, the employee be required to perform keying functions, grasp and pinch to write. The employee will frequently (34-66% of the workday) be required to sit, walk and stand. Occasionally (6-33% of the workday), the employee will be required to bend, twist / turn, reach out, lift / carry and push and pull. The employee infrequently (2-5% of the workday) will be required to squat / kneel and climb. The employee is required to infrequently (2-5% of the workday) lift and carry up to 21-50 pounds and will frequently (34-66% of the workday) be required to lift and carry 11 to 20 pounds.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly subject to various job site environments. The flooring is mostly concrete, tile or wood. The temperatures at the customer locations can vary between 20-100 degrees. The use of safety equipment can include safety shoes and glasses, hard hat and other job specific personal protective equipment. The noise level of the work environment can vary from low to high (requiring hearing protection). Travel requirements will make it necessary to drive a car (day and / or night) and at times fly in an airplane. This position has varying travel requirements consistent with job location, workload and maximizing utilization. Travel demands can range to 60% to 90%.

Minimum Education

None

Minimum Years of Experience

0-2

Specific Qualifications

MINIMUM QUALIFICATIONS

1. Experience : A minimum of five years field related experience. The incumbent must have welldeveloped organizational skills and strong interpersonal skills in interacting with management,

technical support staff, suppliers, and customers.

2. Safety : Knowledge of OSHA 10, NFPA70E, First Aid and CPR certifications

3. Reasoning Development : Ability to carry out instructions furnished in written or oral form; deal with

problems involving several concrete variables.

4. Mathematical Development : Ability to add, subtract, and divide all units of measure.

5. Language Development : Ability to read company manuals and reports, workplace rules and

procedures; speak with poise and confidence, using correct English.

6. Education : College preferred, High School Diploma required

7. Licensures and Certifications : Not required

8. Training : Willing to perform work at Freeman Enclosures Systems, LLC located at 4160 Half Acre

Road, Batavia, Ohio 45103 for up to four weeks to receive hands on training specific to Enclosure and

Tank related systems that will require startup and commissioning checks and verifications onsite.

9. Travel : Assignments range from 1 day to 2 weeks onsite without a return trip home. Must be able to

accommodate the flexible scheduling. Projects can be located anywhere in the United States.

10. Must have a valid driver’s license.

11. Background Check and Drug Testing : Required for employment

License Required

No

Job Locations

US-WI-Milwaukee

Company Overview

Why IES Infrastructure?

IES Infrastructure offers competitive salaries. But, if you make your employment decision based on salary only, you’re overlooking other significant factors – work environment and employee benefits. We offer a friendly, team-work environment with opportunities for continuous development and career advancement. We also offer a comprehensive benefits package that provides real protection for you and your family.

• Health & dental insurance
• Group life & accidental death & dismemberment insurance
• Supplemental life insurance
• Voluntary accident insurance
• Company Paid Disability insurance (short and long-term)
• Vacation and holidays
• 401k

Company Culture

Commitment to Excellence  – Consistently exceeds expectations.

Honesty and Integrity  – Strive to do what is right and do what we say we will do.

Safety  – Create a safe working environment in all operating locations.

Respect  -Honor the rights of all involved.

Communication  – Communicate clearly and directly with all involved.

Employee Satisfaction  – Create employee opportunities for growth and development.

Innovation and Creativity  – Apply creative ingenuity to make us better, faster, and first.

Resiliency  – No obstacle will stop us from accomplishing our goals.

Teamwork  – Above all else, work together as one team and one group of professionals.

All positions require customer focus with a service-oriented attitude as well as attention to detail with excellent verbal and written communication skills. Ability to adapt to changes in daily activities is essential. Ability to travel and work overtime / weekends, as needed, to meet customer and in-house demands. All applicants must pass a background check and drug / alcohol screening and must have a clean driving record.