Salary : $65,124.80 - $81,182.40 Annually
Location : Eugene, OR
Job Type: Full-Time Regular
Job Number: 04416
Department: Central Services Department
Division: Employee Resource Center
Opening Date: 03/31/2026
Closing Date: 4/19/2026 5:15 PM Pacific
General Statement of Duties Application Deadline: Sunday April 19, 2026, at 5 p.m. P.T. Accepting Online Applications only through the City of Eugene Website
Do you thrive in organized, collaborative environments and love delivering outstanding customer service? Join the Employee Resource Center (ERC), where we support City of Eugene employees and champion equity, inclusion, and wellbeing. We are looking for a dynamic Program Coordinator with strong administrative skills and exceptional people skills to support Employee Training & Development and Employee & Labor Relations through system organization, customer service, bargaining support, data administration, reporting, and more. If you are innovative, team-oriented, and exercise great judgment, we would love to meet you.
Note: First round of interviews to be held virtually during the week of April 30, with second-round interviews to follow in person shortly thereafter. Candidates selected for in-person interviews must be available to meet onsite in Eugene, Oregon.
Classification: Salary: $31.31 - $39.03 hourly / $65,124.80 - $81,182.40 Annually
The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the
Department, Division: Central Services, Employee Resources Center
Position Information: Non-Represented, Non-exempt
Work Location: City Hall, 500 East 4th St., Eugene
Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m. with the flexibility per business need
Benefits: The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view as well as see information about all
Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see "Supplemental Information" at the end of the posting for more information.
Living & Working in Eugene: Information about living in Eugene, how the City of Eugene operates, and more can be found on our
Examples of Duties Performed - Duties may include but are not limited to the following General Duties
- Exercise tact and discretion in dealing with sensitive, complex, and confidential issues and situations.
- Use strong analytical and problem-solving skills to research related policies, procedures, and contract provisions to complete detailed processes with a high level of accuracy.
- Flexibly manage multiple competing priorities and effectively partner with team members to accomplish a variety of initiatives.
- Communicate effectively, both verbally and in writing, confidently, clearly, and professionally.
- Use tools and resources, including computers and software applications (including Microsoft products and PeopleSoft modules), to produce reports, tables, organized data, and create the ability to track outcomes to advance division priorities.
Employee Training & Development
- Conduct administrative functions of the Peoplesoft 9.2 Enterprise Learning Management (ELM) system to create courses, classes, and programs in the catalog.
- Maintain rosters, enrollments, attendance, and supporting documentation of classes.
- Provide organization-wide support regarding policies and procedures as divisions utilize the ELM system to maintain accurate data and program usage.
- Support the Training Program with administrative duties to plan, market, and organize trainings using SharePoint sites.
- Communicate to training facilitators and learners about training logistics for upcoming events.
- Develop resources that enable employees to navigate the training catalog and utilize Enterprise Learning Management (ELM).
- Conduct periodic testing of the Enterprise Learning Management (ELM) system and support regular updates.
- Track and complete journal entry for training expenses.
Employee & Labor Relations
- Maintain employee and labor relations filing, tracking, and record retention systems.
- Update employee relations case files, pull data from employee discipline database, and draft initial recommendation to inform related analysis.
- Support bargaining and labor processes through notetaking, cataloging, and organizing related records. Assist in research as needed.
- Format and proofread collective bargaining agreements, MOUs, and other related labor documents.
- Develop and publish program resources utilizing SharePoint sites to ensure transparent communication of resources and processes.
- Monitor required labor communications and ensure information is provided in a timely manner.
To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification:
Qualifications Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description.
We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.
Minimum Qualifications Experience
- Four years of progressively responsible clerical or administrative support experience, providing excellent customer service. Experience must include two years of Human Resources experience or complementary experience focused on interpreting rules, regulations, policies and procedures as they apply to specific situations, and/or computer and database systems administration.
- Experience working in an environment with access to confidential/sensitive information is preferred.
Education
- High school diploma or GED equivalent.
- Associate or college coursework directly related to human resources, business administration, psychology, or a related field is preferred.
Background
- Must pass a background check.
Supplemental Information Bilingual Pay Benefit This benefit compensates non-represented employees up to 5% of their base salary. To qualify for bilingual pay, the employee must demonstrate fluency in an eligible language and pass a language proficiency test that is administrated by the City's Employee Resource Center division.
Non-Represented Retirement Program Upon eligibility, the City will contribute an employee contribution of 6%, as well as the employer contribution, to a retirement program administered by the Oregon Public Employees' Retirement System (PERS). In addition, the City will pay a 3% contribution to a deferred compensation program if the employee contributes at least 1%.
From January 1, 2020, through December 31, 2034, most retirees may work for a PERS-participating employer for an unlimited number of hours while continuing to receive their pension benefit based on HB 2296. If you have questions about your specific situation, including any restrictions to hours, please refer to the
What to Expect from our Selection Process Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations.
PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.
Diversity, Equity, and Inclusion The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.
The City of Eugene complies with the
Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.
In compliance with the
Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States. NOTE: The City of Eugene does not participate in the E-Verify program; therefore, candidates requiring E-Verify for employment authorization will not be eligible for employment with the City.
If a job posting indicates this position is temporary (not limited duration) then the employee serves at will. Temporary employees do not receive benefits through the City of Eugene unless required by City, State or Federal code/statute.
Salary and Benefits The normal starting salary is the first step shown on the posting. Other placement in the salary range may be considered depending on qualifications and experience. Periodic advancement through the salary range is dependent upon merit. The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefits, deferred compensation, physical examination, life insurance, and long-term disability. Health, dental, and vision benefits are available.
To view a and/or click the respective link. Click here to view information on all programs.
01
The supplemental questionnaire is scored and will be used to determine if you will proceed to the next phase of the selection process.
Provide detailed answers to each question. Please do not reference your resume or application in your responses. Please use your own words to reflect your understanding when replying to the questions.
Communication about our hiring process is primarily done through email and it is recommended to check your email OR governmentjobs.com account regularly after submitting your application.
• I understand
02
I meet the minimum requirements for the Performance & Development Program Coordinator position which includes 4 years of clerical or administrative support experience and a High School Diploma or equivalent OR a combination of education and experience that totals 4 years. Two years of experience must be in Human Resources or related area.
- I meet the minimum qualifications as written (4 years experience).
- I meet the minimum qualifications with a combination of education and experience totaling 4 years.
- I do not meet the minimum qualifications.
03
Please describe your experience managing and organizing large volumes of information. Include examples of software, databases, or systems you have used and how you ensured accuracy and consistency in your record keeping.
04
Provide examples when you created reports, dashboards, or other summaries to communicate information. What Microsoft applications or other software did you use to present data, and how did you determine the key points to present?
05
Please describe your experience in planning and coordinating schedules, events, or workflow tasks. How did you communicate details to others, stay organized, and ensure deadlines were met?
Required Question
