Salary: $20.92 - $25.43 Hourly
Location : Durham, NC
Job Type: PT w/ benefits (30 hours or more per week)
Job Number: 26-05896
Department: Parks and Recreation
Opening Date: 04/01/2026
Closing Date: 4/15/2026 11:59 PM Eastern
Position Description Work. Serve. Thrive. With the City of DurhamAdvance in your career while making a real difference in the community you serve.
A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity.
Hourly Rate: $20.92 - $24.22
Location: Edison Johnson Aquatics Center
Workdays/Hours: Saturday 8:15 am-5:15 pm, Tuesday 8:45 am-5:15 pm, Wednesday 9:00 am-5:15 pm, Thursday 8:45 am-5:15 pm, Friday 9:00 am-5:15 pm
Position to provide clerical and/or office support activities for city functions and staff. Incumbents assigned to this class perform routine administrative support and customer service at the Parks and Recreation Administrative Offices front desk.
Selected candidate will be responsible for providing customer support including greeting and directing guests, receiving and screening calls, registering clients, booking facilities and processing payments and for general administrative support such as distributing mail, data entry filing, record-keeping, copying, document processing and compiling reports.
Duties/Responsibilities • Booking spaces at recreation facilities via Recreation software.
• Issuing rental permits, registering participants for programs and athletic leagues, processing memberships, and point of sale transactions for drop-in programs.
• Receives, prepares, processes, and verifies transactions, including calculating and providing refunds and recording and submitting financial documentation such as invoices, bank deposits, credit card expenses, travel authorizations, and/or purchasing requisitions; or processes and assigns service work orders.
• Enters data for reports, databases, work orders, payroll, and/or tracking information; retrieves and compiles data.
• Monitors transactions for progress and performs research as required.
• Prepares and produces documents, reports, and/or presentations from verbal information and/or written drafts; provides general administrative support to staff and/or projects.
• Receives, processes, and routes calls, which may include dispatching calls for service, as assigned.
• Updates web pages, as assigned.
• Opens, logs, and distributes mail.
• Coordinates and makes meeting room reservations.
• Monitors service contracts and coordinates repairs for general office equipment.
• Reports to work in an emergency or disaster event, as assigned.
• Performs other duties of a similar nature and level as assigned.
Minimum Qualifications & Experience- High School Diploma or GED.
- Three (3) years of related clerical/administrative support experience.
KNOWLEDGE OF: - Standard practices, methods and materials of assigned work.
- Applicable business systems, databases and/or spreadsheets for the purposes of entering, monitoring and retrieving data.
Business math concepts. - Filing and record-keeping principles.
- Techniques and methods for organizing and prioritizing work.
- Occupational hazards and applicable safety principles and practices.
- Uses and properties of supplies and equipment.
- Applicable operating procedures, codes, regulations (based on assignment).
- Customer service principles.
- Specialized equipment relevant to area of assignment.
- Modern office technology.
SKILL IN: - Following directions and meeting standards.
- Providing attention to detail in assignments.
- Proofreading and error correction.
- Accessing business systems or databases to enter, monitor and retrieve data.
- Business math computations.
- Preparing basic reports and documents from established information or by following a standard format.
- Maintaining and updating data and documentation.
- Operating assigned tools and equipment.
- Organizing and maintaining records and files.
- Maintaining confidential information.
- Interpreting and applying applicable operating procedures and standards (based on assignment).
- Providing customer service.
- Utilizing a computer and relevant software applications.
- Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
Additional Preferred Skills - Experience using software to process business transactions.
- Cash-handling and point-of-sale (POS) system experience.
- Familiarity with recreation management software such as ActiveNet.
- Ability to process registrations, manage records, and create work orders using computer systems.
- Proficiency with basic Microsoft Office applications, including Excel and Word.
- Accurate daily record keeping, proofreading, and completion of shift paperwork.
- Experience performing opening and closing duties in an operational setting.
- Ability to follow written instructions and standard operating procedures.
- Strong time-management skills, including the ability to manage schedules, tasks, and deadlines.
- Ability to multitask effectively in a fast-paced environment while assisting patrons in person and by phone.
- Strong customer service skills and the ability to support internal and external customers professionally.
- Ability to stay organized, prioritize responsibilities, and maintain accuracy in a busy work environment.
ADA AND OTHER REQUIREMENTS: Positions in this class typically require: standing, walking, fingering, grasping, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Working Conditions: Work is routinely performed in an indoor, office environment.
01
Where did you first hear about this opportunity?
- City of Durham Website
- Walk in
- Job fair
- Employee referral
- Professional organization ***Please list the organization in "other" box below***
- Internet posting ***Please list the specific web site in the "other" box below***
- Craig's List
- Facebook
- LinkedIn
- GlassDoor
- governmentjobs.com
- Monster.com
- Employment Security Commission
- Magazine/Newspaper
- Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
- Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
- High School Diploma or Equivalent (GED, HiSET, TASC)
- Associates Degree
- Bachelor's Degree
- Master's Degree
- Doctoral Degree (PhD, Juris Doctorate)
04
How many years of related clerical/administrative support experience do you have?
- No related experience
- Less than 2 years of related experience
- 2 years but less than 3 years of related experience
- 3 years but less than 4 years of related experience
- 4 or more years of related experience
05
I have... (check all that apply):
- Experience in accurate daily record keeping or proofreading.
- Experience keeping up with a schedule of tasks and deadlines by managing time wisely.
- Experience completing shift paperwork and other opening/closing duties.
- Experience using computer systems to process registrations, manage records, or create work orders.
- Experience multitasking in a fast-paced environment, including assisting patrons in person, managing phone calls, and coordinating operational communication.
- No experience listed above.
06
Do you have cash handling experience?
07
Have you used software to handle business transactions?
08
List any software you have used for handling business transactions that you think might be relevant (excluding common office programs such as Microsoft Office). If you have not used any such software, indicate N/A.
09
Do you have experience with ActiveNet or other recreation software systems?
10
Briefly describe two or three practices you use in your work to keep tasks and priorities organized, and to stay ahead of deadlines. If you have no information to share, indicate N/A.
11
What do you believe makes customers and co-workers appreciate your approach to service? If you have no comment, indicate N/A.
Required Question
