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Medical Office Assistant
Medical Office AssistantAPDerm • Worcester, MA, United States
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Medical Office Assistant

Medical Office Assistant

APDerm • Worcester, MA, United States
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  • [job_card.full_time]
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Overview

Reporting to the Practice Manager, the Medical Office Assistant is responsible for interacting with patients in a healthcare setting and managing administrative tasks for the medical team. The Medical Office Assistant functions in a dual role, performing both clinical and clerical responsibilities.

*travel involved: Worcester, MA, and Westford MA**

Responsibilities

Administrative
  • Organize and prioritize daily work tasks to ensure the physician's schedule runs smoothly and all patient needs are met.
  • Provide Front Office coverage, patient check-in, escort patient to exam room, verify current medication list and document. Patient check-out, collect insurance co-pays, schedule patient follow-up appointments.
  • Maintain confidentiality and patient rights in interactions with patient/family and other Healthcare workers.
Back Office Support
  • Answer and address incoming patient clinical calls.
  • Write up patient inquiries and route to physician regarding patient concerns.
  • Place phone calls to the patients regarding physician's answers to concerns and document in patient medical record.
  • Write up Prescription Refill Requests and route to physician.
  • Fax/phone-in authorized prescription refills/new prescriptions and document in patient medical record.
New and Established Patient Appointment Scheduling
  • Accurately enter patient information and demographics into practice management software.
  • Review and verify Insurance coverage before patient appointments.
  • Obtain and track all necessary referrals as required by medical insurance plans prior to scheduled appointments.
Other/Clinical Responsibilities
  • Label skin biopsy bottles and skin culture specimens following practice protocols - Complete lab requisition forms and daily specimen logs - Register/verify patient information in Athena for pathology lab.
  • Clean exam rooms between patients.
  • Sterilize and package medical instruments.
  • Room patients.
  • Perform clinical tasks as assigned by the Practice Manager or Lead.
  • Utilize team leader and/or practice manager as a resource.
Qualifications

Minimum Qualifications:
  • High School Diploma / GED equivalent required.
  • 2-5 years medical office experience preferred.
  • Prior clinical experience or certification preferred.
  • Associates Degree preferred or equivalent amount of education and experience.
  • Some college coursework towards a degree completed preferred.
Skills, Knowledge, & Abilities:
  • Excellent interpersonal and customer service skills.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills, attention to detail and follow-through.
  • Medical Billing and Practice Management Software knowledge a plus
  • Proficient with Microsoft Office Suite or related software.
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Medical Office Assistant • Worcester, MA, United States

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