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Specimen Processor
Specimen ProcessorQuest Diagnostics • Normal, IL, United States
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Specimen Processor

Specimen Processor

Quest Diagnostics • Normal, IL, United States
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  • [job_card.full_time]
  • [job_card.part_time]
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About the Job

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!
The Hospital Specimen Associate is responsible for the preparation of patient's specimens in a hospital location where multiple Hospital Specimen Associates work together with minimal direction. The Hospital Specimen Associate must be able to perform and follow all pre-analytical processing procedures with accuracy and in a timely manner. The roles & responsibilities below are specific to samples being performed by Quest laboratory testing.

Responsibilities:

Specimen Processing & Test Send Out Responsibilities:
  • Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample. preparation, Quantum, and compliance/legal requirements.
  • Knowledge and competency of Hospital LIS system (client specific).
  • Print Quest performed testing reports.
  • Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources.
  • Responsible for supply ordering processes.
  • Performs remote accessioning (pre-accessioning), (client specific).
Problem Resolution Responsibilities:
  • Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility.
Customer Service Responsibilities:
  • Demonstrates exceptional customer service skills as the Liaison between customer & Quest performing laboratory to provide pro-active customer support.
  • Responsible for managing inbound calls with a positive client interaction.
  • Communicates and collaborates effectively with the hospital laboratory staff, as well as the Quest Diagnostics sales team and other functions in the organization.
  • Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.


For a full list of Quest Diagnostics careers, please visit:

Quest Diagnostics Careers

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.
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Specimen Processor • Normal, IL, United States

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