Repair Order Administrator

Join Barfield and Become a Part of the Adventure!

If you are a talented Repair Order Administrator professional interested in working in the exciting field of aviation, Barfield wants you!

Barfield is more than just a prestigious name in the industry: it is subsidiary of Air France Industries KLM Engineering.

We are looking to hire a dedicated Repair Order Administrator to join our team. The Repair Order Administrator will support our AFI Billing department.

Duties and Responsibilities:

The Repair and Availability Coordinator actively contributes to the service level of repair and delivery processes within the scope and requirements of the contracts signed by AFI with their Customers.

Employee performs all steps of the process: receipt of material, issuance of repair orders, shipment to vendors or AFI shops, monitoring and expediting of repair process, storage, dispatch of parts to customers.

The Repair and Availability Coordinator is actively involved in monitoring and ensuring the economy of the contracts, the service to the customer and the quality of the processes.

Unserviceable Flow:

Makes sure that the materials received from the customers are part of the contractual list

Performs incoming goods Inspection verify data plate of equipment & check for CID or FOD

Determines whether component will be repaired in-house or subcontracted

Checks if the repair must be done under warranty or not

Issues the Repair Orders and updates the IT System accordingly

Scan necessary equipment and repair documentation into Doremi and Gold

Ships the units to its' assigned repair shop/OEM via FEDEX

Process Fedex shipping labels for outgoing repairs.

Prioritize tasks based on urgence to ensure overall service level and responsiveness to the customer

Serviceable Flow:

Receive Serviceable units from Air France facilities for the replenishment of the local pool allocation

Repair Administration:

Daily contact with vendors to expedite and pressure to deliver within our customers' TAT

Negotiates the repair under warranty

Negotiates the free of charge standard exchange in case of TAT is overdue

Makes sure that the quotes received from the vendor are in accordance with the requested task

Makes the quality control when the unit is received after repair and makes sure that the repair has been done in accordance with the requested task.

Makes sure that all the documentation received with the unit is in accordance with the regulations

Ships the unit back to the customer and updates the IT System

Costs Monitoring:

Makes sure that the quotes received from the vendor are in accordance with the requested task

Analyses and disputes discrepancies

Checks for exclusions to be charged to the customer

Approves the quote to the vendor

Issues the quote to the customer adding the charges according with the contract

When the agreement is received from the customer, forwards the quote along with the approval to AFI financial department in Paris for invoicing

Makes sure that the invoice received from the vendor corresponds to the quote approved

Availability and Delivery:

Releases part on customer request and in accordance with contract terms and conditions

Participates in maintaining a well organized and accurate inventory, in accordance to AFI's standards and procedures

Customer Support:

Has a regular contact with customers or account managers to assist them in their needs

Manages the interface between the customer and the vendor in case of an urgent need or an AOG request

Initiates alternative availability against lowest cost, in case requested part is not yet repaired

Ensures customer satisfaction

Quality Continuous Improvement:

Challenges existing processes in order to improve quality, costs and delays

Formalizes and shares best practices, participates in benchmarks with other AFI remote logistics centers

Required Skills/Competencies/Qualifications:

• Candidate must have excellent communication skills, detailed oriented, and work well under pressure.
• Ability to work swiftly and efficiently with minimum entry errors
• Ability to work independently
• Languages: Fluent English (written and oral)
• High School Diploma required
• Some Aviation experience preferred
• Knowledge of Microsoft Office Suite (Excel and Outlook)
• Experience in logistics and knowledge of regulation: Dangerous Goods, Customs

You embody our values:

• CUSTOMER FOCUS We strive to provide the best services to our customers.
• INTEGRITY We are personally accountable for the highest standards of ethical behavior.
• TEAMWORK We are committed to a teamwork environment.
• ADAPTABILITY In an ever-changing world, we are adaptable to the required challenges.