Billing / Accounting Call Center Representative

Call Center Customer Service Representative

The Call Center Representative I will receive inbound phone calls from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns. They will also assist with scheduling preventive maintenance service and service related questions. The Call Center Customer Service Representative must deliver outstanding customer service to ensure customers receive the best experience.

Preferred candidates have accounting / billings and invoice experience. The hourly rate is $18.00 / hour. Candidates must be available to work an 8-hour shift, with business hours for the call center being 8 : 00am - 8 : 00pm, Monday - Friday. There will be three weeks of training in Alpharetta, GA, which is hybrid training. After training, the role will be remote. All interviews will be in Alpharetta, GA, and the start date is January 5, 2026.

Essential Functions

Customer Service : Assist customers who are experiencing a vehicle breakdown, execute customer communication protocol, and improve the quality and consistency of customer communications.

Work Flow Management : Enhance service productivity by identifying available resources through effectively following shift scheduling, coordinate with on-call technicians, rental counter team, and the customer's drivers and dispatch teams to identify repair requirements and available substitute units, coordinate outside repair with vendors and customers.

Administrative : Effectively handle all incoming calls and follow up calls, process customer service requests on a variety of topics for our customers, assist with questions related to billing, warranty, compliance paperwork, and etc. All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews.

Additional Responsibilities

Performs other duties as assigned, contribute to making the call center a great place to work, display a courteous and positive attitude daily.

Skills and Abilities

Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown, strong verbal and written communication skills, capable of multi-tasking, highly organized, with excellent time management skills, flexibility to operate and self-driven to excel in a fast-paced environment, ability to create and maintain professional relationships within all levels of the organization, ability to work independently and as a member of a team, detail oriented with excellent follow-up practices, apply effective phone skills, ability to work in a fast paced environment with occasional process changes.

Qualifications

H.S. diploma / GED required, three (3) years or more in customer service with issues resolution required.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including relevant experience; education, including relevant degrees or certifications; work location; market data / ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and / or long-term incentive plan based on the level and / or type. Compensation ranges for the position are below :

Pay Type : Hourly

Minimum Pay Range : Maximum Pay Range :

Benefits Information

For all full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and / or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants : Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app, or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com / careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.