Senior Manager, Total Rewards

Job Description

Position Summary

The Senior Manager, Total Rewards is responsible for designing, implementing, and managing T-ROC’s total rewards strategy, including compensation, benefits, wellness, and compliance. This role ensures programs are competitive, cost-effective, and aligned with T-ROC’s mission to attract, retain, and engage a high-performing workforce. The Senior Manager will drive the development of dynamic compensation models, annual merit and bonus programs, and key strategic initiatives across all rewards offerings, while providing leadership and guidance to a Benefits & Wellness Partner who manages day-to-day administration.

Key Responsibilities

• Lead compensation strategy, including base pay structures, incentive plans, and annual merit / bonus cycles in a fast-paced, ever-evolving environment.
• Develop dynamic compensation models and supporting documentation that ensure competitiveness, equity, and scalability.
• Partner with HR, Finance, and business leaders to align total rewards programs with organizational strategy and workforce needs.
• Oversee benefits programs (health & welfare, retirement, wellness) across the US, Puerto Rico, and Canada, ensuring cost-effectiveness and employee value.
• Provide leadership and coaching to the Benefits & Wellness Partner, ensuring smooth daily administration, employee support, and accurate system processes.
• Partner with Workday / OSV, brokers, and carriers to ensure accurate administration, compliance, and vendor performance.
• Serve as the escalation point for complex benefits or compensation issues, working with vendors and benefits providers for resolution.
• Ensure compliance with ACA, COBRA, ERISA, HIPAA, and other requirements by overseeing Workday / OSV processes and audits.
• Deliver data-driven insights and reporting on compensation and benefits utilization, costs, and trends.
• Lead total rewards communications and manager / employee education to maximize understanding and engagement.
• Champion a culture of wellness, rewards, and recognition that supports T-ROC’s mission and values.

What It Takes to ROC This Role