Processing Representative I

Processing Representative I

WSP is currently initiating a search for a Processing Representative I . This position is based out of Costa Mesa, CA.

Job Summary

The Processing Representative I is responsible for handling all functions related to the posting, reversing, correction, recording, and reporting of payments. This includes incoming mail, payments, customer account updates, and customer inquiries. This may include inbound responding to mail, post mail in payments (registered and unregistered accounts), unapplied, unidentified payments, and process returned mail. Processing Representative may be reassigned on a long term or temporary basis to other shifts or other schedules to balance manpower or meet the needs of the company.

Duties and Responsibilities

Duties and responsibilities include some or all of the following. Supervisor may assign other duties as needed :

• Promote positive customer relations with customers and coworkers
• Maintain a thorough knowledge and understanding of customer service center and operations to assist customers and resolve problems
• Open, sort, count, and batch incoming payment processing mail
• Review and respond to incoming mail inquiries
• Process and post mail in payments of registered and unregistered accounts
• Process and post mail in payments of unapplied or unidentified payments
• Process returned mail
• Maintain customer records by updating account information
• Process inbound mail which includes payments and account updates
• Assist with customer service calls and overflow call handling when required
• Consistently meet established productivity, schedule adherence, and quality standards.
• Communicate effectively with a variety of people across various levels both within and outside the organization.
• Make positive suggestions on improving and streamlining workflow processes and enhancing profitability
• Develop a strong teamwork ethic
• Follow communication procedures, guidelines, and policies
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required :

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA (Family Medical Leave Act) and other federal, state, and local standards, including meeting qualitative and / or quantitative productivity standards

Education and / or Experience

WSP Benefits

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and / or attendance at naturalization proceedings.

Compensation

Expected Salary $18 / HR. Additional $0.50 / HR for Spanish or Vietnamese speakers. WSP USA is providing the compensation range that the company in good faith believes it might pay and / or offer for this, based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and / or federal law.