Regional Director of Operations

Job Description

Job Description

Description :

As the Regional Director of Operations, you will play a critical leadership role in overseeing multiple Viva Senior Living communities, ensuring they deliver exceptional resident experiences while achieving business objectives. Reporting to the Chief Operating Officer, the RDO is responsible for empowering Executive Directors at each community to excel, offering guidance, setting strategic goals, and monitoring performance. This role demands a combination of operational expertise, strategic thinking, and a genuine passion for enhancing the lives of seniors.

Key Responsibilities :

• Operational Excellence :
• Lead and inspire Executive Directors to achieve operational efficiency and high standards across all Viva Senior Living communities. Conduct regular performance assessments to ensure best practices and standards are upheld, identifying areas for improvement and implementing necessary changes.
• Strategic Leadership :

Collaborate with Executive Directors to set ambitious yet achievable goals aligned with Viva’s vision. Develop and drive the implementation of short- and long-term strategic plans, focusing on quality care, regulatory compliance, financial health, and resident satisfaction.

Oversee budgets and financial performance of each community, ensuring revenue goals are met while managing costs effectively. Provide guidance to Executive Directors on budget planning, revenue optimization, and financial reporting to maximize profitability without compromising care quality.Cultivate a collaborative, supportive, and high-performing culture among Executive Directors and their teams. Provide mentorship, encourage professional growth, and support leadership development. Foster a sense of community and shared purpose, empowering each leader to excel in their role.Champion a resident-centered approach, ensuring all communities prioritize high-quality resident experiences. Work closely with Executive Directors to maintain strong relationships with residents and families, addressing concerns promptly and upholding Viva’s reputation for excellence in senior care.

Support community outreach efforts and market expansion strategies to grow Viva’s presence. Collaborate with the Executive Directors to develop and implement marketing and sales strategies that strengthen occupancy rates and enhance brand visibility.

Establish, track, and analyze performance metrics, working with Executive Directors to continuously enhance service delivery, operational efficiency, and resident satisfaction. Lead by example in fostering a culture of continuous improvement and excellence.

Qualifications :

Requirements :