Guest Services Coordinator

Job Description

Job Description

We are looking for a Guest Services Coordinator to join our team in Auburn, Washington. In this contract position, you will play a key role in creating a welcoming and detail-oriented experience for guests and employees. Your responsibilities will include various front desk and guest service tasks to ensure smooth operations and excellent communication.

Responsibilities :

• Greet and welcome guests and employees upon arrival, ensuring a positive first impression.
• Distribute materials and information to visitors as needed.
• Coordinate seating arrangements and assist guests in finding their designated areas.
• Respond promptly to inquiries and address guest concerns with a detail-oriented approach.
• Communicate effectively with leadership to relay guest-related updates or issues.
• Collect coats and personal items from guests and manage storage efficiently.
• Oversee the check-in process for visitors, ensuring accuracy and adherence to procedures.
• Maintain a clean and organized front desk area to reflect the company’s standards.
• Provide exceptional customer service, ensuring all guests feel valued and attended to.
• Prior experience in customer service or guest relations.
• Strong interpersonal skills with the ability to engage with diverse groups of people.
• Excellent verbal and written communication abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• Proficiency in handling inquiries and resolving issues effectively.
• Attention to detail for managing checklists and guest-related processes.
• Detail-oriented approach to demeanor and appearance.
• Flexibility to adapt to varying tasks and responsibilities.